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Color Set
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66,591 Verificado Comentarios de clientes |
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ok colorMy hair was not as shiny as before when I colored it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCheryll - Thank you for your feedback. We apologize for the disappointing experience you had with your hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Normally excellentHowever, the last time my hair came out darker than usual and I have written to ask for explanation/advice but not received any reply despite sending the message again some time ago. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSara - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Color changeIt didn't seem lighter like I asked. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSuzanne - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
To darkI had my hair stripped from black to dark brown about 2 months ago. I used your colour treatment tonight and it is black again. It cost me a fortune to get rid of the black. The salon had to do it twice. This colour is black not dark brown. So disappointed I could cry. I have my sons wedding in just over a week and I did not want black hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYvette - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Wax!I started noticing that after washing off the color the product leaves behind a super sticky substance which doesn’t wash away with 2 shampoos . It wasn’t like that before. The old formula was super and was leaving hair soft. This formula sucks and your suggestion to wash with soda and shampoo is ridiculous. I have also noticed that the hair doesn’t look as healthy anymore after this product. Super mad that I was wasting my money on something that did nothing but damage. Not coming back until that sticky thing is removed from color. Please cancel my account as I am unable to figur that in your site. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLareds - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Not the color requestedI was really disappointed with the color I got. It was not the color I had hoped for. I am not sure if I want to reorder. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCindy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Color didn’t take to endsThe color at my roots is great but my ends are not the same color and are now rather drab looking.... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShanna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Nice product but hard to wash outLove the packing and contents. Directions are clear, you’re given two sets of gloves (game changer), shampoo, conditioner, dye preventer for your skin and a remover for mistakes on the skin. The price is good and it produces a nice color. However, the color is almost impossible to wash out. It even turns slick and almost stuck to your hair in the shower. I have to use the entire shampoo and then my own shampoo. Seems like it’s not worth the dye job I just did having to wash my hair four times afterwards. If you don’t get it all out, your hair looks greasy. Shouldn’t be that hard. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrittany - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
A little more gold next order pleaseA little more gold please 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRita - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
It’s not love.I really want to love this product. The packaging is amazing. I’m a sucker for detail and there was no detail lost here. The personalization had me so excited! My final product wasn’t any better (or worse) than drugstore color, but more expensive ...even with the ends bottle thrown in. Less expensive than salon, yes... but my color really is just “meh”. Should I try something bold, a new hue? Give it another shot? I’m not sure it’s worth the money. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBethany - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |