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Color Set
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66,615 Verificado Comentarios de clientes |
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didn't workWhile I love the idea of customisation of colour and the colourist was really nice, I tried twice and both times the colour turned to orange on my hair, although I had mentioned that this usually happens with dies. The texture of the die is gel-like and incredibly difficult to wash out, and my hair looked very dry after the colouring, when with other brands the conditioner makes it look glossy. I still think customisation of colour is a great initiative and it's going to improve over time. All the best! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngeles - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will do what we can to make things right. Please keep your eye out for an email from us with more details on a resolution. |
First shipment was perfectI love this product, my first shipment the color was perfect! But my second shipment the color was completely different and very dark. Two totally different colors. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLiza - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Ugh! Mousey hair!Unfortunately, I didn’t get what I first ordered, which was a light ash blonde. Instead I got sent a medium ash, it now looks like my original mousy colour that I’ve been dyeing for years to get rid of it! I did get an apology and a refund, which is good of them! So I’m washing my hair like mad, trying to lessen the mousy colour and it has gone a shade lighter, but not anywhere near my preferred blonde! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSalGal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointedThere was plenty of product to do my long hair which was great however I am disappointed with the fading of the colour after 3washes Have redone my hair with usual shop bought dye after 10 days not happy I expected more from this for the price 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHelen - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
ColorHello, I will need to cancel any upcoming orders as was not able to leave on more than 15 minutes as burned my scalp. Thank you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGraziella - Thank you for your feedback. We apologize for the disappointing experience you had with our Color. We're always looking to improve our service and products, and truly value everything our clients say. Please be on the look out for an email from us with more details on a resolution. |
Not for meI spent an entire weekend trying to get this procedure down right and after multiple strand tests I moved forward with the color to find it was a waste of my time and money. This color made my hair slightly red and was very displeased with results and made me extremely frustrated and upset. I scheduled a hair appointment next and to pay double what I normally would. Feeling this product robbed me and will not be a returning customer and would like to receive my money back if possible. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. Please be on the look out for an email from us with more details. |
They just don’t do anything to helpI’ve tried several attempts to reach someone and if your not ordering they pass you on and No one will help you. I wanted my color lighter it’s been too dark and then shipped too often.., and now with no success I want to just cancel the whole thing. Very disappointed and not pleased 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSue - Thank you for your feedback. We apologize for the disappointing experience you had with our service and hair color. We're always looking to improve our service and products, and truly value everything our clients say. Please be on the look out for an email from us resolving this matter. |
Color lasted 4 daysI am so sad. This is my 2nd time using the product and the grey hairs LITERALLY came back after 4 days. I kept it on for 30 min as instructed also. I've never had this happen with any hair color. Waaaah 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathleen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not ash at allMy hair is the same warm tones if not more, and I got hot roots from the color. I’m sure it works great for other people. I do not like my results and will not order again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosOlivia - We are so sorry to hear that your most recent order did not turn out as you anticipated. Your colorist is hard at work reviewing your feedback, and adjusting your next hair color order to ensure you meet your expectations. With our fully customizable color line, we are able to adapt to most any color goal you have! Keep your eye out for your next order, and please let us know if there is anything else we can do to help! |
usually good product but this time my hair is way to orange especially the rootsI have been getting the product for some time. However this is the second time it has come out orange especially the roots. last month it was perfect color but dry added the shine this time but made me too copper looking. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDanielle - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |