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Color Set
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66,615 Verificado Comentarios de clientes |
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This company will not leave me alone!First order came with a leak, and I just about ruined my sofa. I contacted the company, heard nothing. Suddenly I received a new kit, but though canceled my account, I continue to get emails. I see my account is still active, though on hold on their site. I to cut all ties to this company and all my information deleted. It does not seem possible. Whatever you do, do not create an account with this company! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatie - Thank you for your feedback. We apologize for the disappointing experience you had with our service. We're always looking to improve our service and products, and truly value everything our clients say. We take it all to heart! |
NOT WHAT I ASKED FOR and exactly what I stated before purchase that I did NOT waI specifically asked for dark blond, cool tones and NO brassy, orangey color. My hair is no longer ANY blonde. It’s this Brown, brassy , orange mess! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBetsy - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We take it to heart. You are backed by our Happiness Guarantee so please look out for an email from us with more details. |
Need grey coverageLike the color but would love more grey coverage 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaritza - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with on next order! Please let us know if there is anything else we can do to help! |
Not what I expectedI was hoping for more purple and it appears what I have is dark brown with red. The application worked great and everything else was fabulous, I am just not happy with the color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShannon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for resolution details. We truly appreciate your feedback. |
Second try still shows greySecond try grey still came through. And my charge went up to 24.95 why? It’s suppose to be $10. I am cancelling my account. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHope - We apologize that you were disappointed by the gray coverage of your hair color and for the confusion of the Plan price. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
HelpI'm looking for a change, my hair is dark and boring. Looking for somethingthat will not make me look so washed out and blah. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngel - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
It’s wasn’t what I expectedDear esalon although I request blue to colour my grey and therefore leaving the ends black. It came out looking black with not even a hint of blue. First time disappointed with the result. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShirley - We are so sorry to hear that your most recent order did not turn out as you anticipated. Your colorist is hard at work reviewing your feedback, and adjusting your next hair color order to ensure you meet your expectations. With our fully customizable color line, we are able to adapt to most any color goal you have! Keep your eye out for your next order, and please let us know if there is anything else we can do to help! |
Color was orange, brown and redI hated the orange . I am hoping the next time we can go without the orange 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Yellow hair!Wanted medium ash blonde. got yellow on natural gray roots and dark with red cast on bottom. followed instructions-no ash detected. went to salon next day for correction. My photo is yellow color after using esalon. discontinue my subscription. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCindi - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair had lightened much more by the time I appliedYou sent a light brown hair colour but a dark blonde touch up wand. The dark blonde wand was the right colour up until I applied the colour kit today but the hair colour kit is too dark. I had asked you to adjust the colour to a lighter shade but it wasn't light enough. Now I have the wrong wand colour for the roots. I'd like to get it back to a dark blonde but now that I've applied what I thought would be similar to the wand, I don't see how I can get it lighter; Please send me the light brown wand as I can't use the dark blonde one now. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoanne - We never like to hear that our customers are unhappy with their products, which is why we have a Color Happiness Guarantee! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |