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Color Set
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66,637 Verificado Comentarios de clientes |
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Sadly disappointedI was so exited to try this product as the options for copper/lighter red options are dwindling in the drug stores and I have little time to head to a salon. I followed the instructions explicitly and everything seemed to be going well until I followed the final and “do not skip” last step. I added water to the remaining dye from bottle two and poured the mixture over my hair and began to, as directed, massaged vigorously. My hair almost immediately turned into a gelatinous mess. The consistency of everything changed, I could barely move my gloves fingers through my hair, and I had waxy build up on my scalp and through out my very thick curly hair. 30 minutes and 5 shampoos. That’s what it took to get whatever it was that built up in my hair out. I have no idea what the color *might* have looked like if I didn’t have to shampoo that many times on freshly colored red hair to not have all the waxy residue to remove but the end result was pretty unimpressive. It was dull, light auburn color that looks similar to the shades I was trying to avoid in the stores. Given that the introductory pack included the very much needed second bottle (ends refresher) for thick longer hair, I cannot say that this product is worth what will be $35 for each additional coloring on my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Shady business!DO NOT deal with this company unless you want them taking money out of your bank account without your permission!!!! I didn't even have time to color my hair with the first kit they sent when I see they charged my debit card for another kit!!!! Of course they charged my card on a Sunday when there was no one in customer service to talk to!!! I even cancelled the order before shipment so they can refund my card and they shipped it anyway!!!! I called customer ASAP first thing on Monday and they were going to make me pay for return shipping!!! Upon talking to a manager they said they would give me a full refund, when I get the package put "return to sender" on it put it in the mail and call back customer service and they would credit my card. Well I did all that and when I called back to get my refund after putting the kit "return to sender" back in the mail the customer rep said they will give me the refund once they recieve it in the mail!!! Now they are giving me the run around and don't want to refund my money like they said they would!!!! This is so not fair!!! They never should have shipped that order and they shouldn't be making transactions on people's accounts on days and times there is no customer service available!!! I haven't used the first kit they sent me yet and even if I do and I love the hair color it will be ashame because I will never do business with this company again!!! They clearly do not care about the customer they just want the money!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Stefannie. We apologize for any confusion! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. Upon reviewing your profile, we see that you have already worked with our team to resolve your concern. Please let us know if there is anything else we can do to help! |
Missed the mark big timeYou guys really missed the mark on this color I hate to tell you. But I'm not at all impressed with the actual color itself as it shoulda been much much more violet because absolutely no violet or red showed up at all. My hair is a drab dark brown. At this point I prefer to stick with what I've been doing on my own. Please cancel my account and ALL future orders. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCharmaine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very disappointedI would honestly like to have a refund. Im not satisfied with my color at all. Red roots and dark brown/black hair. Box dye is so much easier to use and cheaper. Very disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDisnee - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Not what I expectedColour is supposed to be a light brown. It is actually very dark, definitely at least a medium brown. Also the red in my hair is still showing through so it looks very uneven. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Color was wrongMy color was too light it did not match my dark brown hair had to go out and buy a color to fix it. I don’t know what happened the dark chestnut color matched before. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeanne - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Color was darker than I wanted.Was excited to try product but was so dark, almost looked black. Was not happy at all 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelody - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Very disappointed- Gave eSalon 2 triesI understand that color is not always easy to get right the first time so I have eSalon 2 times with my color. I provided photos, details, and phone consults and I was ultimately disappointed with the results. I ended up back with Féria to fix the color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeth - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
hair colorNot happy at all this time, unfortunately for me, I didn't read the instructions before doing my hair. I foolishly thought that I got an extra bottle of color. I have never had to mix to different bottles, one for roots and one for ends. 😒 my hair looks terrible and I'm not sure how to fix it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Still have grey hairsNot happy that my grey hairs are still there 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLucy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |