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Color Set
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66,689 Verificado Comentarios de clientes |
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The developer opened in the box! Please helpHi, I finally got around to coloring my hair today and when I opened the box, I could tell it was wet inside. I noticed that the developer bottle top had not been screwed completely shut and had opened during shipment. I have no developer! Can you please send me another bottle? I still have the color and all the supplies. Thank you. Stacee 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStacee - We're truly sorry that your order arrived damaged! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |
color changed!?This time the coloring mixture gave totally different result on my hair... I do not know why but it came from another sender outside EU and I had to pay customs. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeata - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
What Happened???Online approach and maneuvering was easy, although I was a little puzzled during the questionnaire when I was asked my root color to my ends because once I answered my choices for color diminished extremely. That being said, received my color very quickly, which was great, applied according to the instructions enclosed, however, the end result is awful. The color has far too much copper therefore my roots are really light and almost orange in color then the ends turned out dull with a very slight copper undertone. My color WAS "red velvet" so im super bummed that I've turned into a dull carrot. Plus, now IDK what to do because im not sure that if I try to fix it I may overprocess my hair instead. Not happy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSweet - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HorribleThe color was supposed to be copper but I got brown 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLori - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Hair fell out in GLOBS!I am so serious when I say that my hair was falling out by the handfuls! I lost alot of it down the drain and to the floor, but I did take a couple of pictures because I am stunned! I have used 2$ dye and been more pleased. Really disgusted. DONT BUY THIS PRODUCT!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLarissa- Thank you for reaching out to us here at eSalon! We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time We recommend skin/patch testing color prior to using it (instructions are included in every color kit). Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Grey hair problemsThis did not cover any grey hair at all. ☹ Other than that the color was perfectly matched. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChenoa- We’re sorry to hear that you were disappointed by the coverage of your recent color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Never received the product!I never recieved the product. The company refused to reimburse me for the product I never recieved so I cancelled my subscription. 1 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimberly- Thank you for reaching out. We're sorry to hear that you never received your shipment. It appears that your address change was not made before your recent order shipped. We see that you spoke with one of our customer service members earlier to help get this resolved for you. Please keep an eye on your email- we'll be reaching out with further information. |
Too bright redI had asked for the original hair color that you guys had made me. But instead a different color was sent and just for my roots. It is super obvious that I just colored my roots and not my whole head of hair. Please send the original formula for my next shipment and I need haircolor for my entire hair. 1 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color fadesI've had to adjust my color 3 times and even though the color was finally dark enough it fades to light brown after 2 shampooings. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTammy- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
The color, shampoo and conditioner made from good ingredients, friendly for skinEverything was okay, apart the color, it wasn't exactly what I expected, but maybe because before was light background and it hadn't come the proper tone. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVida- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |