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Color Set
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66,754 Verificado Comentarios de clientes |
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Not what I expected.The color was completely wrong. I was credited another color plan and the color was adjusted but it’s still not right. I now have a purple hue in my hair and I am not liking it at all. I plan on canceling my plan all together. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAustin- We appreciate your feedback. Upon reviewing your profile, we see that you have worked with one of our color and care experts to help resolve your concern per our satisfaction guarantee. We will be reaching out shortly to discuss your color and account further. Thanks for reaching out! |
Too dark!I was really expecting something less brown/dark and more red... Unexpectedly went darker. The product itself is great (thus the 3 stars) but really disappointed in how dark it is. It washed me out eventhough I gave a picture with how light my complexion is. I'm afraid I'm not going to easily be able to go lighter now. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlicia- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
It was okThe set was easy to use but I was very dissatisfied with how fast the color faded and washed away 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNicole- We appreciate your feedback. Upon reviewing your profile, we see that you are already working with one of our Color Experts to help resolve your concern. Please let us know if there is anything else we can do to help! |
ColourNot at all what I expected. It was very false looking. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCharlotte- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
I wish I could return itI gave this color a try because I could never seem to get my color right after my fav color was discontinued and others just didn't match. I gave explicit instructions on what hair color I liked. Uploaded a picture of the exact hair color I wanted. Even added the brand, name, and number of the discounted color for reference since it can still be viewed online. What I asked for was Strawberry Blonde. What I got was some red brown that doesn't even look close to my natural color. On top of all of this their shampoo or conditioner or both has made my hair sticky no matter how many times I've rinsed it. Completely disappointed in this and now I have to head to Sally's Beauty Supply to get bleach so I can completely ruin my already fragile had and what 6 weeks to dye it back a color that is as close as I can get to natural. I just don't have the money to go to the salon and spend $75-100 every 6-8 weeks to get my hair done. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCressa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Care Representatives has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn’t like!I followed instructions. Didn’t cover my grays much, color looked ashy! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSharon - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
TERRIBLE !This is NOT worth $25.95!! and I was billed without permission! I chose 1 month and didn't care for cheaply made color, now I have another coming I didn't agree to, and they refused to refund me ! NOT HAPPY! AND WOULD NOT RECOMMEND 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is satisfied! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not lastingLoved the color, but it didn’t last on the few greys. Not any longer than any of the other OTC colors. I don’t have many greys, but nothing seems to stick after the first wash or two. Thank you for your time, but please remove me from your program. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Did not cover hairlineSaturated hairline as per the instructions and was dissatisfied with the lack of coverage. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTami - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
The color is not as describedVery dissatisfied my color did not come out at all as described 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaggie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |