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Color Set
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66,637 Verificado Comentarios de clientes |
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Too redToo red when I did a strand test 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaryEllen - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Very Harsh!Harsh ammonia smell and very harsh on my hair. Will never use again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNeeta - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
cancel my subscriptionI find it cheaper and as effective to use over-the-counter colors i.e. Nutrese, Revlon, etc. I've also gone to a darker color. I am not a Golden Blonde/Brunette. Thank you. Please cancel my subscription 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
GraysThe last two boxes I have received have been a great color, but the gray coverage has been disappointing!! I followed the instructions to a T, and I don’t have that many grays, but they still are persisting and shining through. Disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Specifically said no gold.I wanted ashy , so when the breakdown of colors in my mix was seen I was upset there was more gold than ash. But I thought eh they are professionals. I should have listened to my self. My roots are a nice golden orange. Unfortunately that was exactly what I did not want. I hate my new color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRhonda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Great grey coverageI’m happy that the greys at my temples are gone but I don’t like the colour. It was supposed to be golden brown and it’s quite dark and coppery. Also, when I usually dye my hair it feels great and smooth after, not with this product. My hair isn’t smooth or soft. Not happy to continue. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCharlotte - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Need brown a little lighterI need the brown to be 1/2 lighter 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeborah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process. |
Grey did not coverFollowed the directions to a T and my grey did not cover!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Haarfarbe mittelbraunFurchtbar. Sieht noch nicht Mal annähernd so aus wie auf dem Bild. Ich habe jahrelang in Drogeriemärkten nach einem geeigneten braun gesucht das keinen Rotstich hat oder kupferartig schimmert, weil mir das überhaupt nicht steht und mich gut 10 Jahre altern lässt. Ich bin fündig geworden, war aber mit dem Farbton nicht ganz zufrieden. Dann stieß ich auf eSalon. Hier wurde mir zu einer Farbe geraten die Ich mir nie selber ausgesucht hätte, da diese mir schon auf dem Bild zu rötlich aussah. Ich probierte es trotzdem....die Farbe ist sehr dunkel, schon fast schwarz und wenn Sonnenlicht drauf scheint schimmert sie Kupfer-ähnlich.... Katastrophe! Ich bin total enttäuscht. Pluspunkte gibt's einzig für die Konsistenz und Haltbarkeit. Die deckt wirklich graue Haare exzellent ab und lässt sich auch super Auftragen. Da kann das Drogerieprodukt nicht mithalten. Ansonsten sind die Farbergebnisse genau so scheiße wie bei jeder Billighaarfarbe (passt nie zu dem Modell auf der Verpackung) Ich werde mir hier definitiv keine Farbe mehr bestellen. Meine Haare kann ich mir auch billiger versauen 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRomy - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar phänomenal ist. Bitte halten Sie in Kürze ausschau nach einer weiteren E-Mail unsererseits. Wir werden uns mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Bummed OutI did the test first w/o incident, but when I did my whole head I had an abnormal amount of redness, itching and a burning sensation that lasted well after I washed it. I used the skin protector along the hairline etc. I’m afraid there is something that doesn’t agree with my skin. I’m really disappointed and not quite sure what to do. Please let me know how or what I should do. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPamela - We’re truly sorry to hear about this experience with our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |