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Color Set
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66,566 Verificado Comentarios de clientes |
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Dry Hairthese past few hair colors I have received have left my hair extremely DRY!!!! After rinsing off the color my hair was stiff and dry feeling! Not impressed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We're truly sorry that your hair has been feeling dry lately. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Very desapointre touch my gray hair it did not work my hair still gray I ask to change my color and I don't see that difference my greys look lighter than before 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Loved the color in FIRST shipmentWhen you order from this company, there is a separate charge for root color and ends color. Surprise!! Shipments come on time, quality is good, but customer service is inadequate. Never got the same root color twice no matter what the bottle was marked, no refunds. Sents pics as requested and got nothing but arguments from sarcastic colorists. Don't get involved. It's like taking on a part time job. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosConnie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Too darkI fell this one had more brown and not red . Even my coworker noticed and said the color looks darker 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HorribleThis color has turned very brassy on my hair. Looks were than before. Wouldn’t buy again. It’s only been two weeks 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
sorry Clairol betterUse Age Defy. Not perfect but better coverage. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNina - Thank you for your feedback. We apologize for the disappointing experience you had with your Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
I hate my hair colorI like my hair medium red mostly copper. I am now a brunette who only looks red in the sun. I hate it. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa - Thank you for reaching out! We are sorry to hear that your color formulation came out less red than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Good Customer Service but Bad ColorMy color was not how I expected it! It looked cheap and after one wash faded very much!! I followed all of the directions to fill my highlights and then dye my overall hair. The highlights looked the exact same before and after the fill. The color was okay the first day, just the blonde was a weird color. I washed it for the first time two day later and it looked way lighter! The customer service was great through the ordering process, but they've yet to respond to any of my messages about the color, so I just canceled any future orders all together!! I was super hopeful that this would work and still enjoyed trying something new! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaitlyn - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
FadingI loved the colour when I first coloured my hair and I did notice a huge difference in texture and feel. However after a short time and washing my hair 2 times a week since, my colour is fading quite quickly. I use the volume shampoo/conditioner that was ordered with my colour and the weekly treatment that was ordered with the colour. Grey is still covered, It's not as dark as I like it to be or was the first time I coloured. I am just not sure why it is fading so fast. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Try to use soonI have not tried my last one yet 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosnorma - Thank you for letting us know! We look forward to hearing your feedback about your color once you have had the chance to give it a try. Thanks again for choosing eSalon! |