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Color Set
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66,566 Verificado Comentarios de clientes |
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couldn't be worseI ordered dark ash blonde specifying I don't want ANY brassiness not a hint.. my hair turned out completely red. Good I ordered a dark blonde spray and had Mixed Feelings blonde toning drops on hand, so was able to cover it up. The smell of the color mix is stronger than any box color, there should be a big warning on the bottle. I emailed the "colorist" before my second order was due, sent them a picture, asked if they can fix it.. no response whatsoever, nada.. Of course I cancelled the plan. I'm still receiving emails to restart the plan, get free shipping.. Overall the idea is great, the packaging is amazing, the website is nice, but the color I got was beyond bad and the customer service, as far as I'm concerned, doesn't exist. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSasha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not blonde- it’s orangeMy hair is now orange! Hate it! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Colour didn't takePut on my roots only (as instructed by the package), left on a full 30 minutes as instructed. Didn't cover the gray at all. I asked for an ash blonde and it just didn't take. The staff is very helpful but I ended up going to a beauty supply store close to me and purchased what I needed and it did the trick. It was a bit difficult to navigate the process to cancel this plan as most of these online sites are. I do have difficult hair as it pulls a lot of red tones so it's not really e salons fault it is tough to do just from a picture. I'm sure most people can be happy with their purchase! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCandace - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
color isn't strong enoughI love the concept of customized do-it-yourself hair dye. However, both times I've used eSalon's product, the color has not turned out right: The result was just a slightly augmented version of my previous hair color, rather than the dramatic transformation I was looking for. What I've come to think is that the dye just isn't strong enough to provide solid coverage. Here's an example: I recently got the Medium Brown Mahogany Pearl color and applied it to my dark blonde hair. The result was a plain light brown with orangey undertones. The mahogany tone and the dark shade were pretty much lost on my blonde hair. It's almost as if I can see my blonde hair showing through the dye! I don't think I will be using this product again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNaomi - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
changed color - bleached out my hairI had been a member since 2016. This last color - they totally changed my formula with no warning. Instead of a copper color which is what it had always been, I now have bleach blond roots that do not match my hair. No, I did not do a color test bc it had always been the same. The products have changed. I'm frantically trying to get to a hair salon to have it fixed! I doubt this will be posted but you need to WARN your customers that the color forumulas have changed! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Getting ThereI'm getting used to their technique and product but it's taking long than I would have liked. The color still isn't quite what I want but it much closer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathryn - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
OmgThis product gave me hives. They started out on my ears then covered my whole body. I even had the hives in my eyes. Took 2 weeks before they started to get better. I itched so 👎 bad. I was going out of my mind itching. Nothing helped. Well, alcohol helped me a bit. I have scars from the hives...😒. Wouldn't wish this on my worst enemy If you have even a slight allergic reaction to hair dye. Don't use this. I do love the color and the coverage. But not worth the agony and mind blowing pain and itching. Hives leaking gross sticky stuff. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEvie - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery |
ne couvre pas du tout mes cheveux blancs,,, la racine est toujours blanche ,,je suis désolée, mais je ne peux pas continuer avec vous ,, mes couleurs ne me conviennent pas du tout,,, je vous avais prévenu que mes racines étaient couleurs châtain foncé, et que le reste de ma chevelure était blond cendré .. donc franchement cela ne me convient pas du tout, malheureusement pour moi ,, il va me falloir retourner chez ma coiffeuse qui ne me fait pas la couleur au même prix ,,,mais ma couleur chez elle , est réussie ..donc désolée,,, je ne continue pas à faire des essais pour rien ,,, je suis toujours désabonner chez vous ;;; cordialement 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia - Merci pour vos commentaires. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider ! |
It's okI have never received a compliment after I used this hair color, but maybe that is a compliment? I guess if no one noticed then it must match pretty close.. I will buy again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlice - Thank you so much for reaching out to us with this feedback.We truly value your time and look forward to hearing from you again in the future. |
Still too darkStill much darker than I desire, but the red has toned down some. Also I guess I never realized this was root only. I use it for all over! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |