|
Custom Color Set
|
66,566 Verified Client Reviews |
|
Sort by: |
|
Not as anticipatedMy color was medium blond. The color they sent was lighter but nice enough. The problem I had, with the two or three times I used this product, was that my hair looked dull and the color faded really fast. It felt damaged to me as well. I just do better with a certain boxed brand that has more shine and stays true to color longer. The staff is great, though. They try hard to please. 0 of 0 people found this review helpful. Did you? |
|
It didn't work for me.It didn't work for me. eSalon sent me another order without my consent and charged my credit card without my authorization. This is not only unfair, it's against the law as well. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDivlesh - We apologize that your eSalon experience has been unsatisfactory. Before placing their first order on our website under our 50% off deal for new clients, customers are shown a checkout page explaining that they are joining the Hair Color Plan. In addition, clients can stop, modify or cancel the service at any time by logging into their account or giving us a call. Upon reviewing your profile, we see a representative has refunded you for the cost of the second order. Again, we apologize for any miscommunication. |
I asked for a darker look but this is mousieNice packaging but the colour is not what I expected 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTerri - We’re sorry to hear that your results were not what you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We've reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your color results and hope to provide you with a formulation that will provide the results you’re looking for. |
Not enough redMy color this time is dark enough, but it had too much blonde and not enough red. I like the shade of the color, I didn't like that it was dark blonde with red undertones. I want it to be burgundy red, not just red undertones. Thank you. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRobbie - We’re sorry that you were unhappy with the results of your previous order. We see that your colorist reviewed your comments and adjusted the formulation for your most recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Need lighter colorThe permanent color covered my roots and gray but was a little too dark. I would like to go lighter for the summer. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAmber - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
color didnt take good and washed out to fastI do not like 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMia - We’re sorry that you were disappointed by the results of your color application. Upon reviewing your account, we see that you reached out to us and we issued a refund per your request. Again, we apologize that you were unhappy with your experience. |
Loved it!!I have colored my hair for over 40 years and this haircolor was the closest to my own color as I've ever seen. I loved the results of the color however I found the person who called me on the phone to be so very rude- she spoke to me like I was a dim wit. I'm old- I'm NOT dim!! 0 of 0 people found this review helpful. Did you? |
|
Not as good this timeThis is my third application with my custom esalon kit. My grey roots were not covered as well this time. I think I did everything the same. One week later and the grey on the top of my head near my part and the sides near my face are looking like they need to be done again soon. Is there anything you can do to help out on this? 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKaren - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted your formulation to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation. |
HATED IT ALLMy hair was dull looked greasy. Never in all the years of having my hair coloured has it gone limp greasy and could not even style . I will never use this product again 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMandy - We’re sorry that your hair felt limp and greasy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for the hair color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
So disappointingI was so excited to dye my hair when I received the package in the mail; however, the results were nothing like I expected. In fact, it doesn't even look like I colored my hair and the result is so similar to my naturally dull, ugly light brown natural color that I'm so upset I evwn wasted my time and money. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNicole - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to deliver your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |