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Color Set
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66,566 Verificado Comentarios de clientes |
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Didn’t color all of the hair.The color is pretty but it didn’t color all of my hair. It was throughly saturated but still didn’t color it all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosValerie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Pretty color sort ofThe color was OK. Just not right. The roots were too dark blond and not enough mahogany and the mahagony was a Ronald Mcdonald red. Not what I was going for. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTiffany - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn't workI've dyed my hair red many times, a lot of different colors over the years, and this was the first time I had used dye in over a year and it did not work. I ordered a light red color for my medium brown hair and my hair ended up kind of a ruddy an darker brown tint. The roots were a much brighter red for about a week and then it faded. I'm not really sure why it didn't work for me. Also I got the volume shampoo and conditioner bottles and they make my head itch so that made the experience worse lol. I've used them now 3 times and am certain that its the reason my head itches. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNikole - We apologize for the disappointing color experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
Product too strongThis product was so strong that it broke my hair off. I have tried to cancel my account and take out my payment information but the website will not let me do that. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosK - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience and will be reaching out shortly with more information. |
Not enoughI like the color and all, but I didn't even get enough for half of my head. I answered on my hair quiz that I had thick and long hair too. Kind of sucks when you order hair dye and then have to drive with a wet head to try and match the shade so you don't look like a mushroom. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLogan - We’re sorry that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Hate thisI had such a terrible experience from the very first time. Wrong colors, uneven, and left my hair so damaged I had to chop off more than 6 inches. Never again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKrystal - Thank you for your feedback. We apologize for the disappointing experience you had with your hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection. |
Color didn’t lastWhile I liked how my hair felt and looked at first, the color did not last very long and the grey coverage is not quite as good as I had hoped. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Ziemlich enttäuschtHabe Anfang Oktober meine dritte Bestellung erhalten. Nach der ersten Lieferung ( die Farbe war zwar für den ersten Moment ziemlich hell Rotkupfer,aber sonst Recht gut.) hatte ich um etwas mehr rot in der Farbmischung gebeten . Daraufhin wurde beim 2. Mal eine Farbe geliefert die einfach nur sehr viel dunkler war. So dunkel wollte ich meine Haare nicht tragen. Daraufhin bat ich darum,mir dann doch lieber wieder die Mischung der ersten Lieferung zu schicken. Das Ergebnis der dritten Färbung waren dann leider einfach nur dunkelbraune Haare bei denen nun auch der allerletzte rote Farbton verschwunden war. Ich habe das dann eSalon mitgeteilt und mein Abo gekündigt. Leider hat sich eSalon nicht Mal die Mühe gemacht das Gespräch mit mir zu suchen . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPetra - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Hair did not lightenI was quite surprised as my hair did not get any lighter as stated on the box. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosParveen - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Color setNot really impressed. Doesn't seem like the highlights really show at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEdith - We're truly sorry that our Light Set did not provide the highlighting you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |