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Color Set
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66,637 Verificado Comentarios de clientes |
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Color wasn't quite rightMy initial first order and the custom color set was a darker color than I preferred and I felt that the new hair color looked more strawberry blonde than the warm blonde I was looking for. They were great about correcting my color and sent me a new custom color for free. I really wanted a lighter blonde color, but doing that on already colored hair was not advised, and it was recommended that I try the highlight kit, so I added it to my order. When my next order arrived, I applied the base color and it still wasn't quite the color I wanted and I waited for a week to add the highlights. The Highlight color and application was just what I was looking for with the pop of blonde and it blended well with the base color. About a month later I went to my regular hair stylist for a cut and she was impressed with my highlights. I am very pleased with the color and look. The highlight kit will be what I look forward to with my color process going forward! 42 de 46 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAdriel - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
InexistantJe nai jamais reçu la commande 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSilhem - Merci de nous avoir contactés ! Nous sommes désolés d’apprendre que votre commande eSalon n’est pas arrivée chez vous. Nous vous avons envoyé un email afin de remédier à cette situation. Veuillez vérifier vos emails pour plus de détails. |
didn't like the color even if I'd use the same combinationI didn't like how my hair looks after this kit 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSonia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Never received itI live in NC Tracked the package leave NY to Las Vegas NV to ILL to PA? And then it noted that wasn’t logged in? I guess I won’t get it in time for the wedding tomorrow(?)!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEip - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Good but not enoughStill having some hair very resistant to the color😓 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMagaly - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Coloration ne tiens pasLe concept est bien mais jai fais la coloration le rendus ete au top ,au premier lavage la coloration se voit moins ,tres decu, alors qu en grand surface j'achète des colo a moins de 10e et sa tenais plus longtemps ,😏 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSabah B. - Nous sommes désolés d’apprendre que les résultats de votre coloration vous déçoivent. Notre garantie eSalon Coloration heureuse est primordiale pour nous, et nous souhaitons tout faire pour que vous réalisiez vos objectifs couleurs. Je vous ai donc envoyé un email pour pouvoir discuter avec vous afin d'y remédier. |
Try #1First time for this all, trying to cover my gray. Was not happy with it, looked dull & dusty. But I will try again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmily - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Doesn't cover the grayThis color set looks good on the top layers but does not cover the gray hair underneath the top layers. When I wear my hair up, the gray really shows. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPeggy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Way to darkI was not happy with the color. It was very dark for me and it does not look good 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSherry - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Color changeI didn’t like the color I received. It didn’t seem to give a very good overall color or cover my grays well. The color did not seem to be a change from my previous color. It ended up leaving my color more golden/orangey rather than a dark chocolate brown that I wanted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |