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Color Set
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66,591 Verificado Comentarios de clientes |
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My color was changedI explained that I like dark underneath and a light color on top, I didn't get that look at all . My color was light and it didnt have dark underneath at all. My hair color is black but I always go med. Brown. The copper they sent wasn't for me didn't like it 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. We'd love to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Keine korrekte FarbanpassungLeider ist mein grauer Ansatz heller geworden als die Längen. Auch die dritte Farbanpassung war nicht optimal. Schade 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSabine W. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Can’t get it rightMy color has been wrong since day 1. I uploaded the color (pic from FB) and the name that I obtained from Facebook and an esalon rep on messenger. I emailed the pic and name as we’ll order 1 wrong, called and emailed again, sent pic and name, again WRONG. 3rd time uploaded and email name and pic and called over 5 times since day 1, STILL WRONG. I’ve asked for a manager 2x still waiting on the 2 calls. There have been at least 5-6 calls and 10 emails, multiple uploads of the color and name. Can get it right and it’s the customers fault. That’s how they make you feel. No apology, no expedited shipment. I used the 2nd color they sent mistake too dark. They have never said why they can’t get me what I want. And still haven’t given me what I want. Why? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeb - We truly appreciate your feedback. We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
pas ok pour mon attentene correspond car je suis obliger acheter une couleur a cote car je suis obliger de refaire la couleur tout les 15 jours donc trop cher pour moi 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosmarie-therese Q. - Nous sommes désolés d’apprendre que les résultats de votre coloration vous déçoivent. Notre garantie eSalon Coloration heureuse est primordiale pour nous, et nous souhaitons tout faire pour que vous réalisiez vos objectifs couleurs. Nos experts coloristes vont entrer en contact avec vous par e-mail et seront heureux de vous aider dans ce processus. |
It didn't cover my roots and the colors don't match...I colored my roots around the beginning of November and the color didn't totally cover my roots and the color that it did deposit, didn't match the rest of my hair....overall, I'm not thrilled with this. It's not the worst, but certainly not the best. I may do one more order to give another chance, but will likely cancel afterwards. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKeasha - We’re so sorry to hear that the results of your color application were uneven. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Just OkayColor is okay...not as dimensional as I would hope. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTammy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Vraiment déçueJe suis vraiment déçue. Je n'ai pas reçu ma couleur en entier ! J'ai reçu deux étapes deux ! Dont une pas à mon nom ! J'ai donc une couleur inutilisable ! Jusque là ce n'est pas si grave. Mais malgré plusieurs messages, je n'ai aucune réponse du service ! L'erreur est humaine mais refuser de l'admettre et de proposer une solution est juste tellement décevant ! Bref je ne ferai plus appel aux services de ce site ! Notre satisfaction n'est pas du tout leur priorité ! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCharlène - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés de cette erreur et de tout inconvénient causé par cette situation ; nous serons ravis de vous aider. En examinant votre profil, nous constatons que nous avons répondu a votre message. Veuillez vérifier vos emails, nous nous vous enverrons un autre email pour remédier à la situation. |
Disappointed by Esalon!I placed with Esalon, until now 29 orders consisting of 1 bottle of color and 1 bottle of conditioner. For these purchase, my bill was $31.99 which included free shipping. I was then satisfied with the products and with their prices. Suddenly this bill jumped to $40.49! I am disappointed. So, I am cancelling the purchase of the conditioner from this day forward. And I am planning to find another supplier very soon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia - Here at eSalon, we are always striving to create the best products and services possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Washes out after 3-4 washesVery disappointed, color washed out after 3-4 washes both time I tried it. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa S. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Keep an eye on your inbox for more details. Your eSalon Team |
The color kit is great! Did not like the highlight kit.Love the color and it is easy to use. The highlight kit did not work. It did not change my hair color at all so it was a waste of money for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatti P. - We're truly sorry that our Light Set (Light Copper & Mahogany) did not provide the outcome you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |