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Color Set
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66,591 Verificado Comentarios de clientes |
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GreyI followed very carefully the steps by step instructions on how to cover my grey hair and at the end on how to use the leftover but apparently my grey hair wasn't covered. The color on my grey hair became light brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMagna S. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. Your eSalon Team |
My color explodedIt was sitting in room temperature and exploded and started bubbling 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAzaiah J. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! Your eSalon Team |
HorribleI bought a custom brown color and highlights. It turned out awful!!!! Now I have orange streaks in my hair even after the toner. I will never buy from you again!!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeth D. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong color!Kit was nice and customer service was great! Except it took 7days to finally ship and the color was way to dark . The shampoo and conditioner was not enough and not good quality. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMindy A. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! Your eSalon Team |
Not as good as it appearsThis color is not any better than a great many drugstore brand hair colors. The color they show in video was done in a salon. They sent a "free" one with my original order but it must have been a "one off" mix!! I need to get a brown color at the store to cover up the orangey red I was left with!! (Took pix but cannot post here) It also does NOT cover grey. I still have a lot showing. Sorry but this is not worth the money. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJenn R. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. Your eSalon Team |
BadWas never delivered 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Gray coverageLittle disappointed this time as the gray coverage wasn’t good enough to cover the gray. The gray roots didn’t come out with the same color, it’s about three shades lighter than the rest of my hair. I would like the roots to blend in with the rest of the color. I will give it one more chance. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLia - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists will adjust your formula! Please keep your eyes out for an email from us shortly. Thanks again for your feedback! |
Lovely colour but really difficult to wash outI really like the colour I have achieved with the dye however washing out the dye is impossible as it goes very gluey and takes about 5 shampoos over 2 days to get it all out. Real shame as I really want to keep using it for the colour! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color changedI did the first color that I ordered and it looked good after a couple of washes- the 2nd order came, I followed the same instructions, and my hair is very ashy- I do not like it - I don't know what went wrong 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusie - We never like to hear that our customers are unhappy with their color! We have reached out to you via email to further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
My color was changedI explained that I like dark underneath and a light color on top, I didn't get that look at all . My color was light and it didnt have dark underneath at all. My hair color is black but I always go med. Brown. The copper they sent wasn't for me didn't like it 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. We'd love to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |