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Color Set
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66,566 Verificado Comentarios de clientes |
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Color was nto as describedThe color came out reddish brown and I asked for ash dark brown. I also stated that I did not use permanent color but you sent permanent color. WHen I emailed and complained it was dealt with quickly but all you did was send me the same color that did not work previously. I would not recommend this to a friend. I am experienced with hair color and very well versed in beauty products. The colorist did nto get my color correct. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNatalie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Graue HaareDie Farbe ist ok und hat sich gut verteilt aber leider sind die grauen Haare immer noch grau😢 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMirsada F. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100% zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern. Vielen Dank für Ihre Geduld. |
ColorMade my hair turn copper red, tried 3 times to change my color and work with a colorist but just couldn’t get it right. I am no longer ordering from esalon. I went back to my hairdresser. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDawn - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope you continue on your hair Color journey and find whats perfect for you. |
Just mehThe first time was great, color was so vibrant - but now, it is not holding to my ends as well and the red fades quickly 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCourtney - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointedI was expecting to color all my hair sence it has been a long time since I colored it but when I opened the box it's for just my roots this is very disappointing due to my hair will look horrible if I only do my roots 😭 I wouldn't of paid $25 just to do my roots 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTeresa - We never like to hear that our customers are unhappy with the color received, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs. Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Pretty colorLoved the color when first applied, but the color faded over the next two weeks 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebra - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Not that greatDidn’t cover my gray and too expensive 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAndrea - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
CoverageI was expecting a Sandy/Beige color ,it’s more like golden blond. Disappointed it hardly covered the grey hairs. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRoberta - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
covers well butcovers well and the color was good but hair felt matted in that area when dry 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSue - Thank you for your feedback. While we're happy you're enjoying your color and coverage, we apologize for the disappointing experience you had with your hair color when dry. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Great color, hate the processI had problems with Step 2 of the coloring process. After the color was in my hair for 30 minutes, the instructions said to mix the remaining color with water and dump over my head in the shower. The color in the bottle starts to dry after 30 minutes, so the water wouldn't mix very well. I put it on my head anyway and the goopy mess that slopped out of the bottle splattered everywhere and the fumes were so noxious, I almost passed out. After rinsing and shampooing and conditioning my hair, I then had to spend the next 15 minutes scrubbing my shower and tub with Ajax to get the haircolor stains out. I have never had to do a step like this with any other haircolor, why is this necessary? It is for this reason alone that I will not be purchasing this product again. Other than that, the color looks great and my hair feels soft, looks shiny. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTheresa - Thank you for reaching out to us here at eSalon! We apologize for any inconvenience brought by your color application. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |