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Color Set
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66,566 Verificado Comentarios de clientes |
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Hair All Dried OutI didn’t like the coloring result that was sent to me. The color was a bit too brassy and it left my hair feeling so dry and difficult to manage. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeslie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointedMy ends and roots don’t match at all and didn’t cover my gray that well ..... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarey - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Good color but bad reactionI really enjoyed the color it gave me, i ended up using the dye three times, however on my third dye I had a horrible reaction to the product. I am only dyeing my dark hair darker and I had never dyed my hair previously but on my third dye my hair was falling out in clumps. no bald patches but insane fall out that it could clog a drain. It was scary and this fall out didn't stop for a long time. my hair became thinner, and because of this i will not use again. Beware! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMorgan - We’re truly sorry to hear that you have had hair loss since using our hair color. You may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Not for my hairThey have great service and speedy shipping but I didnt like the color or how it made my hair feel after. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBritany - We’re so sorry to hear that you were disappointed by the results of your color application. We truly appreciate your feedback and upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nicht mein TonSehr geehrtes eSalon Team. Leider muss ich mitteilen, das ich mit dem Endergebnis nach dem färben meiner Haare nicht zufrieden bin. Habe extra drauf angedeutet, das ich keinen rot/orange Stich möchte, drumm auch einen Farbton mit Asche aussuchte. Doch leider sind die Haare im rötlichem Ton. Auch hatte ich ein Foto mitgesendet gehabt, wo deutlich zu erkennen war, das die längen gefärbt und der Ansatz mein naturton ist (zwei unterschiedliche Farben). Es wurde jedoch für den Ansatz und für die Länge die selbe Mischung hergestellt. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSinem S.- vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
The color is beautiful butThe color is beautiful but it did so much damage to my hair. Dried it out so much and it's falling out. If you can fix the formula I'll come back 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Worse than cheap box colorMy roots are hot and red. The color is not salon color. Its box color. I have some hair knowledge, and if you have red tones at all, it will intensify. I am so unhappy and had to pay to have my hair redone 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosE.S. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations.Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not right for my hairLooks like a great kit but unfortunately was not able to proceed with full colour after strand test. Colour was not quite right and didn't cover my grey hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSharin - We’re so sorry to hear that you were disappointed by the results of your strand test. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover grayIt didn’t cover my gray and even though I have medium length hair I notes it was thick so it didn’t cover it all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJo Ann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the colorI was hoping for my order to be lighter but it wasn’t. I added suggestions and pictures to help get the color I wanted and it wasn’t taken in to consideration in my opinion. I ended up going to Sally’s and getting dark golden blonde 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAbreyanna - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. We're always looking to improve our service and products, and truly value everything our clients’ say. Keep an eye on your inbox for more details. |