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Color Set
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66,637 Verificado Comentarios de clientes |
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Wasn't what I wantedWhile the instructions given were very helpful as well as the box came very organized, I did not get the color I wanted. I was a dirty blonde with red undertones and wanted to go lighter, and Im honestly more of a brunette with some blonde and red now which is definitely not what I wanted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKate - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Loved the color, but grays still thereI was skeptical about getting a hair color over the internet, but I after I finish coloring, I was shock on how good it looked. I was disappointed in the coverage for my gray hair. Did not cover my gray hairs at all. I have them around my temple of my head. I was very disappointed with that, I had to go get a gray touch up to make it looked good. If it would color my grays hair better, i would probably use it again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoyce - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
No changeHello, I am very disappointed in the product I purchased. It did not cover any of my grey hair. I followed instructions very carefully, unfortunately didn’t work. The same thing happened the last order I placed. I thought I would give it one more try, but basically same results. Sorry to have you tell you, I’m sure I will not be ordering from you again. 😒 Kathy Eckerle 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
It doesn't cover my grays very well.It doesn't cover my grays very well, I still have quite a few still showing, and it fades out within a week 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnita - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not what I was expectingMy hair feels more dry, not happy The color is not what I was expecting, thought my hair would be more gloden blonde & it looks like its light brown w red tint. Not what I was expecting..... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosA - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
RubbishCoulour did not even have a hint of purple. Came out flat brown. Going to try a 2nd time just in case it was 'my hair! ' 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Bestellung nie erhaltenUnd keine Reaktion von eSalon 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYvonne V. - Es tut uns leid zu hören, dass Ihre Bestellung noch nicht bei Ihnen eingetroffen ist! Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. |
KauffehlerDie Farbe ist viel zu dunkel, kein Kupfer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNausica W-, Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr. |
Shipping/customer serviceThe shipping was not as stated, when contacted customer service it was my job to figure it out 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHayley - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong colorIt doesn't look like they made any changes to the color. I said I wanted a lighter, more blond color and my hair still is a reddish mouse brown. Not really into walking around looking like a mouse 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |