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Color Set
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66,566 Verificado Comentarios de clientes |
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Trop foncéeLa couleur couvre bien les cheveux blancs et tient bien mais déçue car beaucoup trop foncée par rapport à ma demande.... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSéverine D. - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire. |
Hardest stuffIt was horrible trying to get it out. Like vaseline . Don’t buy it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristy - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Die Farbe ist EIGENTLICH super, aber...Allerdings ist es alleine tatsächlich eher schwierig, die Farbe den Anweisungen entsprechend aufzutragen. Eine Freundin hat das für mich gemacht. Das Ergebnis war super, die Farbe und die Abdeckung toll, ohne künstlich zu wirken. Allerdings nur bis zur nächsten Wäsche, seitdem kommt das Grau schon wieder klar durch, die Farbe hat sich zum Großteil rausgewaschen, obwohl wir uns akribisch an die Anweisungen gehalten haben. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatharina L. - Es tut uns leid zu hören, dass die Farbe nicht völlig Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr. |
Oh no, what happened??My last shipment was severely damaged. Most of the items were completely smashed and the package was open when it came in the mail. However, my first shipment was perfect!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeverly - We're truly sorry that your color did not arrive as expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
AWFULI selected the dark blonde and I got a carrot-top. I have to go to a salon and get this redone because I look like a freak. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t cover grayDidn’t cover gray. I didn’t care for the color I chose wasn’t what I expected. Was easy enough to use but I don’t think it’s something I want to continue using. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebecca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Color faded real quickly.The color was bright for a week or so and then lost it’s luster. I don’t want this again. It’s was not worth it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisapointedThe color was way off. Despite my pointing out in my initial order and 2 subsequent calls to tweak my color, that my hair pulled gold strongly, my color was extremely brassy. I can do better myself with plain boxed color from the drugstore. . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarbara- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Don’t buy this product!Zero stars. They must have sent me a bad batch of peroxide because the dye dissolved the ends of my hair and it tangled so badly I had to cut six inches from my hair! My scalp burned as well. The product was sticky and hard to get out of my hair even after several shampoos. Save your hair and don’t order this horrible product. What BS to answer me “that one of your hair care specialist have worked with me” This is not true, no one helped me with anything. Do not buy, dishonest company! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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when did light brown become the new black?Awful company. Nice try. Custom ordered and consulted for a light brown. My hair is black. Now getting it corrected. Save your money for a professional. No different than the box at the drug store! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |