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Color Set
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66,689 Verificado Comentarios de clientes |
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February’s ColorIt was a little too red/orange. While I liked it and got a lot of compliments, I’m wanting something a bit for blonde (not too blonde) with a slight hint of red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCourtney- We apologize for the delay in our reply to your review. We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
TAKES TOO LONG FOR DELIVERY!I'd love to offer this a 5*****, but the delivery system you've chosen takes too long, nearly 2 WEEKs... If you fix this, likely more STARS coming your way. 2nd Order, same slow delivery. I'm sure you can do better, just sayin' 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJill- We apologize for the delay in our reply to your review. We're truly sorry that our shipping times were longer than expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
DéçueLa couleur ne correspond pas à ce que je voulais et j'ai des démangeaisons Je souhaite annuler mes prochains prélèvements car je ne souhaite pas recommander. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes et que vous avez ressenti de l’inconfort après l’utilisation de nos produits. Veuillez vérifier vos e-mails, nous vous contacterons avec toute information concernant votre compte. |
Darker than what I’ve chosenThe color was darker than what i had chosen. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAna C. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Was supposed to lighter and cover greysDid none of that. Waste of time and money 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosASHLEIGH H.- Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Nonetheless, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HesitantI was scared to try this new product at first, it took me a week to open the box, the instructions were really clear, many steps to it and I thought the process was going well until I washed it out and it stained my bathtub. My hair looked dark more black than any blue and a bit dry. It did look natural on me, regular black color. After a week I noticed the color seemed to be fading, which was disappointing and my whites were appearing, Not sure I want to retry knowing the cleanup that awaits me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly M. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Don’t send me anymore!Haven’t colored my hair yet!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCynthia A. - Thank you for your feedback. We are truly sorry to hear that you were not satisfied with the communication from us. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |
ColorI loved the over all color. But the roots still show and this time they have a light brown texture with grey in it. Overall it was ok and I going to try just one more time 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSharon M. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Cheveux orange en racine !! non impossible, je pleure !!Racines blanches et grises devenus orange, une horreur, couleur à refaire de suite et cheveux qui vont être abimés, inadmissible, je pleure, les longuers sont bruns noir, je voulais une couleur uniforme, avec juste un reflet très léger, non indmissible, une honte !!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFlorence - Merci d'avoir partagé votre avis avec nous. Nous sommes vraiment désolés d’apprendre que notre coloration n'a pas fourni le résultat auquel vous vous attendiez. En examinant votre profil, nous constatons que votre vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider ! |
Super darkYou ruined my hair, I had a 7, and you recommended a 6 for my dark natural color And now it is totally black. Horrible color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia P. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |