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Color Set
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66,566 Verificado Comentarios de clientes |
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1st time userI was so excited when my kit arrived. I got my daughter to do it for me incase I missed anywhere. Unfortunately the brown was too dark. I have two completely different colours, this dye and my colour. It's a mess so it's a good job we are in lock down. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
color too darkThe color was not at all what I was expecting. Way too dark and plain. No texture. I do not want to continue this subscription. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
DisappointedQuite frankly I did not care for this product at all. It smelled intensely of ammonia, mixing two separate bottles seemed unnecessarily complicated, and my hair is dry and strangely fuzzy in the root area. While the coverage and color is decent, I expected something that left my hair feeling healthier than when I started. However the opposite is true. I don’t see myself using this again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Keine AntwortMeine Farbe war ok aber ich hätte sie anpassen wollen via Email oder Telefon . Leider hat sich keiner zurück gemeldet. Enttäuschend. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnnett D. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Ruined my hairThis is perfect if you want you hair to become a dry, horrible mess. Before using this my hair was strong, gloss and in excellent condition. Used the dye as per the instructions, my hair is now dry, brittle and lifeless It looks awful, wish i had never used for brought this product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNicola - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
very red brassy color very disappointed1 star did not like 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
hair turned bright orangei asked for a brightened up blonde and got dark orange roots! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKarla- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not the color I ordered.Although it covers the red that I was not liking. It is way darker than the dark blonde that I was going for. I had talked to my colorist before the order went through and she said that she was going to make it a more of a light brown. My hair is still darker than that. The bottle of my personal color even said dark blonde. I am sad. The color is nice but not the color I was wanting or that was talked about.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No gray coverageI gave a 2 star since this brand did not cover any of my gray roots. My hair takes color well. Very disappointed ESalon did not tell me it did not cover gray. No response to my pictures. Although, My hair does feel great due to the color product they use. Don’t Buy if you have any GRAY! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosToni- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Allergic reactionskin at the back of my neck broke out and tops of ears. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiane- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |