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Color Set
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66,566 Verificado Comentarios de clientes |
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Though it was good at firstI thought this was good at first I have a lot of grey and white roots and at first I thought this covered well. Unfortunately the colour is fading at a fast rate. I certainly got a far better ware time going to the hairdressers. However I am aware that this could be my application fault as well 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAudrey - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Pas contenteJe n’utilise jamais de produits avec de l’ammoniaque Donc il est parti à la poubelle 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnnie M. - Merci d'avoir partagé votre expérience avec nous. Nous vous avons envoyé un email pour plus d'information concernant la liste des ingrédients qui composent nos colorations sur-mesures. Nous espérons pouvoir trouver une solution avec vous ! |
didn’t receivemy credit card was charged but i still haven’t received my color and I need it badly 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorI’m canceling my subscription because I don’t like the color. When the first order came I didn’t have time to use it before the next one came so I didn’t know the color was wrong. Now I’m stuck with 2 boxes that I will use but with a color I’m not happy with. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My hair is almost BLACKI hate it! Please send a color remover ASAP. And instructions how to fix the mess Thank you, please hurry 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Dernière commandeJ'ai été déçue par la dernière coloration commandée, j'ai envoyé un mail et je n'ai pas eu l'impression d'avoir été entendue.... Je ne comprends pas non plus la hausse de tarif. Quand je me suis abonnée ce n'était pas aussi cher... Un peu déçue 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosValerie S. - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre dernière coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous allons faire tout notre possible pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Encore merci pour vos commentaires. |
Need help!! My hair is Auburn/Red, nothing near dark blond or a brown even.Need help!! My hair is Auburn/Red, nothing near dark blond or a brown even. What do I do? I'm going to have to go to a salon and get this fixed. Just a horrible color for me, I'm not a redhead at all and now I'm sitting here with red hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRobin - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
ProductMade my hair feel coarse and dry. Not a big fan of product! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Pretty BUT!Pros: Pretty color Cons: 1. After 1 wk color fades 2.dries out hair i will not purchase again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarolyn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
BrassyHair came out d brassy not the ash color I ordered 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |