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Color Set
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66,566 Verificado Comentarios de clientes |
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grey hairi like the color and its blending nicely with the rest of my hair , my only problem that it didnt cover my grey hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmira- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Belle couleur mais...Belle couleur mais… dont l'application m'a sans doute pris un peu plus de temps pour la poser..., il fallait renouer avec une ancienne habitude. J'en tire la conclusion que je pouvais éviter d'étaler sur les longueurs qui sont à mon goût bcp trop foncées, dommage ! " Cette teinte s'atténuera t'elle sur la longueur avec le temps ? " De plus j'ai longtemps hésité à me lancer dans l'expérience, ai fait ma coloration le mardi 12 mai, cela fait 2 jours, je souhaite reporter la reprise des racines (uniquement) au "09 juin prochain", vous demande de retarder en conséquence votre prochain envoi. Même formule, mais technique "racine seulement". J'ai suivi les indications de ma coiffeuse à la lettre sur base châtain moyen (que je vous ai transmises), et obtient ce résultat foncé qui me heurte un peu. La formule identique sur base châtain clair, elle, me paraissait trop vive sur le site... Mon erreur est je crois d'avoir voulu raviver les longueurs, puisque c'est ce temps de pause supplémentaire qui a foncé l'ensemble. Je souhaite revoir les modèles où sont exposés tous les choix possibles pour tenter de réfléchir plus justement et reviendrai vers vous avec peut-être une photo ! Merci pour tout le soin mis dans cette préparation, vos conseils précis, mes cheveux gainés ont repris du tonus, le résultat brillant m'a ravie. Cordialement. YANNICK. PS : Je vous appellerai après avoir repensé la couleur recherchée que vous m'aiderez ainsi à corriger. Merci. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYanouk - Merci beaucoup de nous avoir contactés. Nous sommes désolés d'apprendre que votre coloration n'ait pas totalement répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation et vous proposer de nouvelle option ! |
Wrong colorWas supposed to have a natural copper demi....I have naturally light reddish blond hair....my hair is now a horrible brown and I cant wash it enough to get the color out. UPDATED: The company did provide a full refund without any issues, but my hair remains the wrong color, even after daily use of Biolage clarifying shampoo. I will give them credit for the color staying power. It has barely lightened in the areas where my hair was the most blond prior. I wear my hair up in a bun most days since due to the pandemic our hair salons are shuttered and I need to live with this for at least another month before I can even make an appointment. I would also recommend folks read the ingredients list carefully - including the additional section that generically states that any of their demi and permanent colors may contain any of the additional, harsher, chemicals listed in that section and which do NOT appear in the list for the specific color type you may have ordered. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Mixed opinionI received my first ESalon colour, I loved the packaging and the instructions were very simple to understand. Unfortunately the colour did not come out as I had hoped. I ordered the light brown and it turned out slightly darker than expect and very warm, my hair is orange in the sun which I am very unhappy about and I haven’t been given much advice/ direction on how to correct it even though I have asked on more than one occasion. On a positive note I can say that they do keep their promise about 100% colour happiness guarantee but I will have to put a lot thought into ordering from them again as the customer service is very poor. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSydnee - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Kaum GrauabdeckungDie Farbe hat trotz Anwendung laut Gebrauchsanweisung kaum gedeckt. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGesine D. - Vielen Dank für Ihr Feedback. Wir freuen uns schon darauf, die Grauabdeckung Ihrer individuellen Haarfarbe anzupassen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr. |
Not happyI was very clear explaining the color ive had for years. Red. The color i received turned my hair brown. Then i just realized already they biilled me 40 more dollars for one treatment to color roots. Its not even been a month since the fiirst order. Why 40.00. Im on ssi. I didnt know it keeps billing and sending. I cant afford this exoecially when i wont use the wrong color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Very disappointed in timing of my order.I was leaving on vacation and my order was for May 27 didn’t ship until June 2. Very disappointed I wasn’t leaving until the 5th. Should have been plenty of time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKerry - We’re truly sorry that our color did not make it to your on time as usual. We take our clients' feedback to heart and continue to improve our products each and every day. |
Not even close to the right colourI was really excited to try this service and ordered a lovely copper Auburn colour,very similar to my childhood colour. I sent photos of my current hair colour and of exactly what I wanted. What I got was nowhere near. It's not even close. It's about 3 shades to dark at least and isn't even the right tone. I'm so so disappointed. My hair is also SO dry that I am going to have to pay a salon when I can to get it fixed. I will definitely not be recommending this to my groups. My long hair is totally ruined and I have tried unsuccessfully to contact the company for the last 4 days. They are not replying to any of my messages 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLyndsey - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Though it was good at firstI thought this was good at first I have a lot of grey and white roots and at first I thought this covered well. Unfortunately the colour is fading at a fast rate. I certainly got a far better ware time going to the hairdressers. However I am aware that this could be my application fault as well 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAudrey - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Pas contenteJe n’utilise jamais de produits avec de l’ammoniaque Donc il est parti à la poubelle 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnnie M. - Merci d'avoir partagé votre expérience avec nous. Nous vous avons envoyé un email pour plus d'information concernant la liste des ingrédients qui composent nos colorations sur-mesures. Nous espérons pouvoir trouver une solution avec vous ! |