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Color Set
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66,566 Verificado Comentarios de clientes |
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Dark blonde color, just made my hair darker....I ordered a dark blonde....my roots are my natural brown color and my ends are already a dark blonde. I did a test strip and this did nothing but make my dark blonde DARKER to match my roots, which is not what i ordered. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShaye- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Too darksomeone was meant to call me back but they did not..to discuss colour 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Loved the product but didn’t cover greys.I loved the products, the color and thorough instructions. Just disappointed that It didn’t cover my greys. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
ColorDid not color my gray hair and color only lasted as long as Store bought hair color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosOlga- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Way too darkThis was a correction to a previous color... This was worse as it made my color way to dark and didn’t cover my grays! 2 rounds and still not working... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDomenica- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
ColourEverything is very good except the freedom of choosing the colour. If I set it once and if I am not happy I can't change it for the next order.This is a problem for me, because I like changing colours often. I didn't fined any colour catalogue. I contacted e Salon, but no answer so far. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDaniela- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair gone wrong,/part 2 love itI'm very disappointed in the end colour..followed instructions, but the colour looked grey once in for 22 mins.. So I washed it. The roots were quite orange. Look I did not want. After I applied custom purple shampoo to remove orange in hair..left on 15 minutes..washed it.. Once dry colour is perfect for me.. So I think I would try your colour again But happy with delivery.and customer service was spot on Thanks 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSonia- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Nice packaging and color but...The concept is great. The packaging is nice. My color was a good match. However, my color barely covered my grays for 2 weeks, and I don’t have tons of gray. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJodi- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
HorribleI wanted to touch up my red hair and now I have a hideous brown color that I HATE! It’s horrible and isn’t what I wanted at all!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlexis- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Produits défectueuxBonjour, Cela fait 2 fois que je reçois les produits avec un des flacons cassé. Donc le produit s'est rependu dans la boîte. La 1ère fois vous m'en avez envoyé un autre, pour la 2ème fois je vous ai envoyé un mail ainsi que des photos mais pas de réponse de votre part. Cordialement 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSingryd G. - Merci pour vos commentaires. Nous sommes désolés d'apprendre que votre commande soit arrivée endommagé, nos équipes vous ont contacté afin de remédier à cette situation. Veuillez vérifier votre boîte mail pour plus d'information. |