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Color Set
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66,566 Verificado Comentarios de clientes |
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First tryHi esalon - I liked your concept, and I liked the individualised approach. I did not like the massive amount of over packaging. Also my bright red root colour has gone ginger, which is awful for my skin. I will maybe try once more to see if I can get it right. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrondie M. - Thank you for feedback. We are sorry to hear that you were not happy with your custom hair color. Our Color Team will reach out to you shortly. Thank you for your patience |
Couleur ravissantePremier test, une coloration qui arrive dans un bel emballage, une couleur qui répond à mes attentes, mais qui ne couvre pas totalement mes cheveux blancs 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBéatrice D. - Merci beaucoup pour vos commentaires ! Nous sommes désolés d'apprendre que votre coloration n'ait pas répondue à toutes vos attentes. Nous allons vous contacter par e-mail afin de remédier à cette situation, conformément à notre garantie de satisfaction ! Vous retrouverez plus de détails dans l’e-mail envoyé. |
Color was offThe color was all wrong 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna B. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very disappointedI dont know why the color is not taking. My gray hair is Very Stubborn! You can still see Bunches of gray hair and on the crown of my head the gray is not covering up at All. Very disappointed in the product. I am asking what should I change? Do y'all have any suggestions? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary F. - We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisasterI followed the directions to a T and ended up with flat black hair where my precious highlights were and very little coverage on my roots and grays. It is so upsetting! I ordered medium brown and the color is not even close to the picture I selected 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIngrid S. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I want to cancel this subscriptionI am just not impressed. I eventually like the color but could go to the salon for a not that much more money. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandy- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Tricky end processSo, I hated the end of the process where it said - get in the shower, tip your head back and put the rest of the dye on your head, And massage in. Very tricky to do and when I opened my eyes after the allotted time I had dye all down my body and it had irreparably dyed the grout in the shower. Will be going back to the salon unfortunately. Also colour is darker than I was expecting. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCj71- We are so sorry to hear our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
worst thing evernothing like I wanted or asked for. my hair is now basically brown instead of red. I even attached photos with my color order to make sure I got RED dye not anything else. don't know if I'll be ordering again cause it was a total waste of money and I now have to go buy other hair dye just to fix my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAvery - We are so sorry to hear our color did not meet your expectations! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Falsche FarbeIch wollte die Farbe wie auf euer Werbebild.und was habt ihr mir geschickt schwarz. Bin sehr unzufrieden. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiana K. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr. |
Too DarkNot happy with last color. I wanted a deeper warm reddish brown. Last color removed all the warm shades. I’m left with Dark Brown. Not Happy! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRosanne T. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |