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Color Set
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66,566 Verificado Comentarios de clientes |
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Too darkI don’t think I Like it 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarmen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happy at allMy kit had no brush in it. Only one pair of gloves. And now my hair has essentially three different stripes of color. Very disappointed and I will be canceling. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Never againThe first shipment took 2 weeks to arrive. The 2 nd shipment got lost in shipping. And after i finally rec’d a replacement which I used tonight, IT IS THE WRONG COLOR I AM EMBARRASSED BY HOW IT LOOKS. NEVER AGAIN. I WANT MY MEMBERSHIP CANCELLED AND A FULL REFUND FOR THE WRONG COLOR. I HAVE VERY DARK HAIR AND YOU MIXED A COPPER ORANGE. I LOOK RIDICULOUS. SOMEONE NEEDS TO CALL ME TO RESOLVE THIS AT ONCE AT 917-443-9710. This company is sloppy and unreliable. I will infirm all of my friends using it that you cannot be trusted. And I have a meeting this week where I will now look ridiculous. NEVER AGAIN. EVER. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCindi- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
DyeI didn't turn out like I thought it was going to the first one or the second one, but that could just simply because they're not able to see my hair in person in order to figure and I want and maybe I'm doing something wrong I don't know for sure. I'm not blaming anybody it just is what it is, it's okay. Also it didn't last as long as I felt it should, but it's still a good quality and I will order it again when I need it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngeline- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
I didn’t like the color even though that is what I ask for.I do not like the way my hair feels with the dye in my hair. It is no longer smooth and silky soft 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Burned my scalpDid not use this product after finding it burned my scalp. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
too thick cremeI did not like the new thicker creme. Had to keep shaking & it would come out in big blobs. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarbara - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Terrible. Color changed without permissionTook my light Brown and took it to almost black. I hate it. It was not told to be not be changed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair is dry and brittleFirst, when I set up my profile I stated I have very thick hair. The two sample size shampoo is nowhere near enough to wash out the dye. In addition, my hair has been dry and brittle after 2 try’s with your product. Sorry it didn’t work. You need to put another step in with a glaze for conditioning colored hair or something. So, I’m cancelling my future orders. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCathy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color did not really takeUsed this product 2 wks ago and it did not take as well as I thought. The greys are still visible and the color not as vibrant. I do see parts where the color took ,but not like I thought it would. Should have taken pic before I had my hair braided 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |