|
Custom Color Set
|
66,566 Verified Client Reviews |
|
Sort by: |
|
Too darkLove the concept of having bespoke hair colour delivered regularly. However the colour I received was very dark. I was expecting a warm medium brown but the colour was a dark brown, because the roots were so much darker than my hair I had to work the colour through the rest of my hair. I left only for 5 minutes on full hair and then my highlights were covered. Disappointing as I had only recently paid for my highlights. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJax- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Mixed reviewI like the color, but I can not tolerate the chemical smell. It brought tears to my eyes, so I figure it can't be healthy for me. 0 of 0 people found this review helpful. Did you? |
|
Too dark and stickyThis color was way too dark for me and it left a sticky residue on my hair that I am still trying to rinse out. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHope - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Dreadful!The color did not look anything like what was represented. I want my mony back. Also, the selection is so limited. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRebecca - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Too darkToo dark needs more red. I feel like there was more red in it the last time. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAngela - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
DisappointedThis color didn't last longer than 3 weeks in my hair. Normally my salon color lasts up to 5. I was disappointed to say the least. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSarah - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
colorI asked for it to be slightly lighter in color and it was the same as the original order. Too dark! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDonna - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
It's okIt works well and the timing when they mailed it is good. But too expensive. I've been dying my hair for less money and same results 0 of 0 people found this review helpful. Did you? |
|
UnsatisfiedThis product turned my hair black. It also looks purple on my hair in certain lights. Please refund my money 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTammy - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |
Didn't like the color or the way it made my hair feelI was quite disappointed in your products. The haircolor was hair to apply...too many steps...and the color was nothing like I expected at all. It also ma.de my hair feel sort of matted and clumpy. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJanet - We’re sorry that your hair felt matted and clumpy after your color application. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |