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Color Set
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66,566 Verificado Comentarios de clientes |
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Not a fan of the new color formulaThe new creamy color is much harder to use and took a long time to rinse out. Not a fan. I like the original formula that I have been using for years from eSalon much better. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichele- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals. |
Too orangeThis is second month I've used this color. I thought maybe the second month would get the orange out. That Maybe it was too much of a change from previous color. But after this time, it's still pretty orange. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLynn- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
DISAPPOINTED FOR FIRST TIME SINCE JOINING IN 2015OMGOSH! This order was AWFUL.!!!! WHAT HAPPENED!!! I’VE BEEN A LOYAL CUSTOMER SINCE 2015. HAVE YOU GUYS CHANGED YOUR DEVELOPER TO SAVE MONEY? I’VE ALREADY NOTICED THAT SHAMPOO & CONDITIONER HAVE NOW CHANGED! LESS AND LESS ARE GOING IN THESE PACKETS. YOU SHOULD REALLY ADVISE YOUR LOYAL CUSTOMERS IN ADVANCE WHEN CHANGES ARE BEING MADE TO THEIR ORDERS. MY PROBLEMS WITH THIS ORDER ARE: 1) DEVELOPER WAS A THICK PASTE. (NOT CREAMER) I REALLY AM NOT SURE THAT IT WOULD WORK??? 2) ONLY ONE PAIR OF GLOVES CAME IN BOX (ALWAYS 2 PAIRS OF GLOVE IN BOX.) WHAT ARE YOU GUYS DOING??? THE REASON I’VE BEEN LOYAL TO YOU IS BECAUSE I’VE BEEN PLEASED WITH MY MONTHLY PRODUCT!! NOW, I’M BEGINNING TO WONDER??? PLEASE CREDIT ME FOR THIS ORDER. I DO NOT WANT A REPLACEMENT AT THIS TIME!!! SINCE MY NEXT ORDER IS DUE TO BE MADE & SHIPPED!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTeresa- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals. |
Not satisfiedDid not cover my grey 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarie- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not my color!The first time I did my color with esalon, it came out perfect and now this time it is brown not Auburn. I am going to have to go buy a box of nice and easy to correct my color and not real sure how I’m going to be able to get my other color back! Very disappointed! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPenni - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not my color and patchyI was very excited to try my color but am unfortunately quite disappointed in the results. The color is patchy and I was hoping for a bright copper but this isn’t it. Additionally, there are pink streaks throughout my hair. I am updating my review as eSalon was kind enough to send me another color. Despite their great customer service I am really disappointed in the results. My hair turned out pink...again and is completely damaged. Very disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Product and shippingProduct itself was good but took over 2 months to receive first order if hadn’t canceled would of had to pay for two more shipments without even receiving the first order 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCeilidh- We’re truly sorry that your order took longer than expected to arrive. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Coverage doesn’t lastThis is my 3rd try with e-Salon and after less than a week the coverage on the roots of my temples starts to show white again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Roots grey in 3 daysRoots were never dark. Medium brown color after 2 washes. Roots returning to gray in 3 days. Tried twice and even adjusted color. Not for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCrystal- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
The worst colorI asked for a nonbrassy color and my color looks bright and brassy.i now know u don't know what to do. Do not send anything else to me. Cancel my order now 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCheryl- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |