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Color Set
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66,566 Verificado Comentarios de clientes |
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CouleurJe ne veux plus recevoir vos couleurs 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElisabeth D. - Merci pour votre commentaire. En examinant votre profil eSalon, nous constatons que vous avez déjà contacté nos équipes. Dites-nous si nous pouvons faire autre chose pour vous. |
Color is not what I ordered.Very DISAPPOINTED in how my hair turned out, NOTHING like the ordered color at all, my hair is now twice as dark as it was before. As a first time customer I trusted your company even posting my before and after pictures which I can tell that your stylist didn’t understand my hair at all and now I’m stuck with this very dark color which is very very Disappointing! I will not be a future customer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedI really wanted to love your product, but my first order made my hair to dark and brassy instead of getting the brown ash tones so I adjusted my color, going with the colorists recommendation and now my hair is even darker and such strong reds and brassiness that I just want to cry! It's going to take a whole lot of fixing to try and tone this huge mistake down! Again, I wish I could have loved your product and become a regular customer! Sadly, I don't recommend brown shades and maybe it's just me, but I'm completely disappointed!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair turned orange!The colour was supposed to come out a dark blonde. I had included several images of my own hair In the selection process and so I can’t see how this is really mixed by a professional or even an individual? The colour was really no better than if I had purchased hair dye from boots. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJenna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color didn’t really takeI was very sad about my first use. My color didn’t take very well. It’s a slightly darker shade so there’s some difference, but just not much. And the roots color seems to clearly be different from the ends with very little blending. And it’s funny because my stylist had at first emailed me to say that this was significantly darker than my current shade and they recommend a gradual darkening since it’s harder to lighten and they don’t want it to come out too dark. I give 2 stars because the service side was excellent and the packaging was good but the end result of the product fell short. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMandy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Terrible customer serviceCustomer service is a joke. eSalon sent me the wrong color and refuses to do anything about it. They offered to send me a free kit when I went to turn off my plan but I can no longer trust them because they sent me the wrong color. It was red-toned when I've been using ash-tone for the last year. There is no recourse if you have a problem. After 3 years, I'm done with this company. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosR. L. - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color Not AchievedThe requested color of a soft black with blueish tones did not produce the same results expected and instead gave off a dark brown shade. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFaith - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
coloration racine ratéeje vois la différence entre mes longueurs et mes racines après les avoir reteintées; mes cheveux blancs sont toujours voyants. Que s'est-il passé ? 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosmanuéla M. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider. |
GreyDidn’t really cover grey in front. My hair also feels too dry 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJenn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn't cover my grey 😣It got my roots however my Gray's are still Gray's. I did everything I was told to do and you can still see my gray. Not very happy about that! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRenee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |