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Color Set
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66,566 Verificado Comentarios de clientes |
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Changed textureNot only was the color garish it made my hair (fine) rough and textured. I had to have it cut off. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathleen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
DissatisfiedThe last time (4 weeks ago) when I used your hair color it didn’t take completely 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCheryl - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
not color i wantedcolor was too gold 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNancy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color is different from previous orderThe customer service is difficult to connect with The colt that I received was different from the initial color almost brown red versus copper red had to remove color as it was awful 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnna - We’re so sorry to hear that your Color resulted different than expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not my color! Too red!Feels good, but color is too red and dark. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGrace - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too red, didn’t cover graysI ordered ash brown, but the color turned out reddish and my grays aren’t covered. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Very unhappyI was so excited to try this but ended up very unhappy product did not come out at all my hair looks the same. Didn’t even cover all my greys. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYolanda - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
DisappointedNot enough coverage of anything, no roots coverage, very little product, color brassy & ugly.. defeats purpose of sending picture of current state of hair 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDamaris - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Extreme Enttäuschung! Genau das Gegenteil von dem was ich wollte!Ich habe sehr gehofft, dass diese (angeblich) individuell an die Bedürfnisse angepasste Farbe etwas für mich sein könnte, leider was es eine absolute Enttäuschung! Ich habe zuvor umfassend die Beschaffenheit meiner Haare und dass ich von Natur aus rote Pigmente in den Haaren habe beschrieben, dass ich auf keinen Fall den Rot-Stich verstärken will und deswegen einen sehr aschigen und neutralisierenden Ton brauche. Auch ein Foto hatte ich mitgeschickt. Ich habe genau die Anweisungen befolgt. Das Ergebnis war zu dunkel und ein deutlicher Rotstich (der nach einigem Waschen auch noch orange wurde!) war sichtbar! Davon abgesehen wurden graue Haare überhaupt nicht abgedeckt (und ich habe nicht einmal besonders viele davon)! Die Farbe ist Schrott und die Beratung mangelhaft. Das Geld absolut nicht wert! Da gehe ich lieber zum Friseur oder lasse mich in einem professionellem Geschäft beraten! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnonym - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
color setCouleur trop foncé à mon goût 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCaroline S. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |