|
Color Set
|
66,566 Verificado Comentarios de clientes |
|
Ordenar por: |
|
Not the color I asked forI asked for a shade or 2 darker for my highlight to blend in with my roots, and the color came out SUPER dark. I went from a super blonde to super brunette, with the ends looking almost black. The box says it was warm beige, but don’t think that was the case. Maybe try on a small part of your hair before dying the whole thing! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosIsadora - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not expected colourHiya. Although my hair looks fresher, it is a darkish brown colour with a copper tinge. I was expecting a bright red copper given my most recent request. Hoping that some kind of adjustment can be made for the next shipment so that my hair ends up red? Thanks, Kate 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosKate F. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not ImpressedThe kit I purchased was missing items and I let customer service know and there was no response! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosFiona- Thank you for reaching out to us here at eSalon! We are so sorry to hear our Custom Color Set did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn't lastThe color came out quite a bit darker than the usual box color I use but, the coverage was really good. My hair was shiny and felt really nice. However, less then two weeks later my greys were back, and it looked like I hadn't colored my hair in quite sometime. In the end the results aren't worth the price and I will go back to using my usual drug store brand. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosSarah - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our reps has sent you an email to get this resolved for you. We appreciate you reaching out! |
I cancelled and they still keep charging me and shippingDon’t buy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosSusan- We truly appreciate your feedback.There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. The advantage of our hair color plan is that you receive 20% off of every order and you are also able to place single color orders. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
I think that I should have one step down color - in other words - little darker.This most recent color was too light for me. Next time I would like a little darker shade. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAlice- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not good for gray coverageI’m on my third different attempt with this company to get the color right and cover my grays. I follow directs, leave it on the exact amount of time and it still doesn’t cover my gray hair. And let me just say, I’m in my late 30s and I don’t have a head full of grays. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMarisela- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Hated it!Not for me 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJoyce- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorThe color is still too dark and I can see a bit of brassiness 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosElizabeth - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Changed textureNot only was the color garish it made my hair (fine) rough and textured. I had to have it cut off. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosKathleen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |