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Custom Color Set
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66,541 Verified Client Reviews |
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Pros and ConsThis color was great indoors, with a rich deep undertone. I loved that. Unfortunately, in the sunlight it was WAY too red. My kids said I had pink hair. Also fades too fast, particularly on the gray strands. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Doesn't cover gray well.I follow the instructions but find the color doesn't cover my roots for much more than 2 weeks. The first time I used it, the color lasted longer. I stopped using drugstore brand hair color for this problem and thought I'd found the answer without having to spend loads of money for professional coloring at a salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNina - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Red headingThe color is lighter than the original but it is still too dark for my taste. Love the easiness of coloring my hair though. I prefer lighter colors than this reddish strawberry. I will try it one more time just to ensure that the new configuration works better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Not what it used to beI give this product two stars because it used to work wonderfully for me when I started using it almost 3 years ago. It is a great color, but I have noticed that the color does not last like it used to. Within a week, my roots are already showing. And that is with using sulphate-free, color safe shampoo. It used to be there weeks before my roots started coming back, but it has consistently lasted me a week and I've had to use other root touch ups in the mean time. I'm not sure what has happened to this product, but I will no longer be purchasing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Gray coverageCoverage of gray hair is more challenging. I have to leave product on for total of 40 mins. This is quite a bit longer than other color products I've used. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeth - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Not any better than store boughtThe color received was not what i expected, first dissapointment. The gray coverage was not better than store bought dye, second dissapointment. i contacted customer service a week ago, still haven't heard back from them. i do not recommend this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPerla - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
I triedOnce the second shipment came in and it was to dark it was just never the same I tried the third shipment didn't seem to cover the grey as well and the color just not right. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Last batch made me so itchy!I've used this product a number of times, but the last batch seemed different. It made my skin so itchy! I got a drop on my neck and that spot was particularly bad. Maybe one of the ingredients changed? I haven't had this issue before. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery |
Love the colorLove the color but there seems to be excess wax that takes awhile to get out of my hair. Is there a way to cut down on this waxy finish? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJackie - We’re sorry that you were unsatisfied with the way the color makes your hair feel. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
Not For Touchups! :(The color turned out great, but I only used less than 1/4 of the product! :( I specified only for touchups around my face. There needs to be smaller vials of mixture maybe 4 vials per package. I had asked the question if I could save the unused product but quickly found out I could not! It started to bubble out and spill out all over. Very Disappointed. There needs to be a fix for this. I would like to have my money back since I did not get to use all of the product. Thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We’re sorry to hear that you are unhappy with the amount of color that was sent to you. We offer industry-standard sized bottles of color for your color application. Since you indicated that you were unhappy with the size of bottles that we offer, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |