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Color Set
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66,541 Verificado Comentarios de clientes |
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Colour too darkColour is still to dark 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTala- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Too dark no grey coverWashed off my grey in a couple of washes. No better than makes in boots 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKayleigh C. - We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Allergy reactionUsed color 2 times. Developed severe itching. Second time it lasted for 3 days. Will stop using it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarina- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Wasn't the same color as last timeThe first time I used the product it was very dark with a hint of red. I was sent a replacement/touchup that had ALOT more red and I was extremely happy. However, this 3rd order was almost exactly like the first- it does have a little more red but it is SO dark and very brown. I was going to cancel and just go to a salon, but I was offered a free kit for not canceling so I guess we'll see how it goes this time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrittany- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
A little disappointedI was hoping for better coverage and richer color. This did not fit the bill. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLiliana- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Can’t stand the smellI could not stand the ammonia smell, it was too strong. Everything else was ok. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLina- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
A little unevenI love the color but the roots came out lighter and visibly red. Thinking a little less red next time maybe. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLauren- Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Horrible, ruined my hair colorI have some gray hair and normally use the hair color pretty close to my natural. I always do it at the salon, and sometimes at home with the hair color recommended by my hair dresser. This time I took a leap of faith because I thought it might be a good idea to try a different hair color brand, still used the same color though. The outcome was just horrific. I have never in my life had such a terrible hair color experience. I would understand how my hair turned completely green-orange if it was a different tone from my natural hair color. In this case it was very close, so I find it simply unacceptable. Never again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosValerie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Something went wrongHi This shipment of color when mixed as usual was so thick I couldn't squeeze out if bottle. I had to paint on with brush. Just want you to know. Thanks Patty Giambri [email protected] 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatty- We’re so sorry to hear recent Color Kit was not up to eSalon standards. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Product realityI ordered my coloring kit and it just arrived a few days ago. I opened my kit and followed all the instructions included in the package. Once I finished the treatment, I noticed that there was no change. My hair color was the same as before the treatment. This kit did not work! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMonica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |