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Color Set
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66,541 Verificado Comentarios de clientes |
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Not HappyThis product turned my roots really light and it didn’t match the rest of my hair! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTiffany - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Not ‘the best’!I first ordered in May. Answered the questionnaire. Wanted a lighter all over colour, To go with my older skin tone. I had never ordered before. For my $. I got sent a ‘touch up kit’ Touch up kit? To match what? ( Ihave big hair, Ross in the 80’s). I complained, sent not just written answers, but a picture Also. I was sent more of the same product, Then I used it. (Could not start sooner with those tiny bottles of product). Still thinking about what I thought of the product, When the next delivery came. WHAT? They keep your credit card on file. (I am sure, in the Small print, they have a clause). I did not want my money spent for me. I don’t think they give me a better product. My hair does not feel better. Save your money. It’s like signing up for encyclopedias in the 50’s Just keeps coming, a built in debt. It’s a scam. Don’t go there! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLizzie - We’re truly sorry to hear that you were disappointed by your experience and for our Hair Color not meeting your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not enough ashI have had my colored altered a few things and I still am not getting the color I want 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeth - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Too red - HorribleVery disappointed - 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathryn - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
DéçuBonjour, Ayant un chatain moyen couleur naturelle j'ai commandé un cuivré doré. Jolie couleur mais d'après l'exemple donné lors de commande, je m'attendais a une couleur beaucoup plus prononcé et plus vive, je trouve que le cuivré doré se distingue à peine et seulement à la lumière. De même je ne comprends pas pourquoi le 2eme flacon était un ravive couleur alors que c'était ma première couleur sur cheveux naturels. Y a t-il eu une erreur...je voulais un roux bien éclatant. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous et nous vous contacterons, par email, pour réaliser vos objectifs couleur ! |
Not what I neededclearly the answers I gave in the survey to determine what color was needed, was not followed. When I sent the email to the colorist, telling her it was the wrong color she responds with send me a picture, then why did I upload a picture? Obviously the answering of questions was a waste of time. I don't mind working with you, but at least take some time to review my profile first. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIsabel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not enough to cover my hairI have longer hair and the amount sent to me does not cover all my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShellie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair looks the sameI have natural black hair. I purchased a purple tone brown. But It doesn’t show at all, my hair still looks the same. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLindsey- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn’t seem to take as wellThis treatment didn’t seem to “take” as well as usual.. almost as if I’d went lighter or something. Still a beautiful color, just not quite what I was hoping for. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBritney- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Stop-gap measureI have blonde hair and my roots have darkened to a yucky shade of brown over the years. The product was easy to use, but made my hair a slightly coppery-blonde color. It was fine the first time, but clearly changing my color only to a copper/strawberry color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathleen- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |