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Color Set
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66,541 Verificado Comentarios de clientes |
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Issue with colorThe kit was easy to use, but the color has not been just right for me. My husband likes it, though. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTina- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not color I was looking forMy hair turned out a lot darker than I was looking for. More of a brown color than a blonde 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJess- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Strong smellThe strong chemical is just to much, i was coughing and my eyes were watering. The whole process was just too messy for me. The color is ok, the only positive is the grey coverage is better than the box dye i usually use. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDagmar- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
ColorColor did not cover gray and was darker than my last color. This was a waste of money 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
It is not working well for me personally.It does not cover the gray roots and has a red hue to it that I am not happy with. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTricia- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not for meI hate to say it but my hair is horrible. Its frizzier than normal and so much of it has fallen out i now have complete bald spots. Im sure this is a great product, just not for me 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Good product poor shipping timeGreat product but it took several weeks to receive my 2nd order of my custom color. I need it about every 3 1/2 weeks to 4 weeks. It must have been lost in the mail. I did call after about 5 weeks and you sent me another box at no charge within about a week. I just can't wait that long so I canceled any orders for the future. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda - We’re truly sorry that the shipping of our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not HappyThis product turned my roots really light and it didn’t match the rest of my hair! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTiffany - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Not ‘the best’!I first ordered in May. Answered the questionnaire. Wanted a lighter all over colour, To go with my older skin tone. I had never ordered before. For my $. I got sent a ‘touch up kit’ Touch up kit? To match what? ( Ihave big hair, Ross in the 80’s). I complained, sent not just written answers, but a picture Also. I was sent more of the same product, Then I used it. (Could not start sooner with those tiny bottles of product). Still thinking about what I thought of the product, When the next delivery came. WHAT? They keep your credit card on file. (I am sure, in the Small print, they have a clause). I did not want my money spent for me. I don’t think they give me a better product. My hair does not feel better. Save your money. It’s like signing up for encyclopedias in the 50’s Just keeps coming, a built in debt. It’s a scam. Don’t go there! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLizzie - We’re truly sorry to hear that you were disappointed by your experience and for our Hair Color not meeting your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not enough ashI have had my colored altered a few things and I still am not getting the color I want 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeth - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |