|
Color Set
|
66,516 Verificado Comentarios de clientes |
|
Ordenar por: |
|
not enoughthe color was perfect but i had put that i had long think hair and the one bottle wasn’t enough my hair had missed spot underneath because there wasn’t enough dye 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAubrey- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Cancel all the productIt's not working good ,still have a.gray hair In a week. And also I want my money 😭 back ,they charge me last aug 6. $29.79 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosGlenda- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not Enough ProductWe used the bowl and brush to apply the color to my hair and we ran out before the last section so part of my hair didn't get dyed. I am quite irritated and don't recommend using them. They're supposed to provide enough product to color your hair. My hair is to my shoulders and I didn't receive enough product to dye my whole head. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosIndia- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
My third set and the color was way offI could tell as it was processing that it was different. Instead of the light red I got the first two times, it looked like I’d colored my hair in a bucket of ashes. Worse, I contacted customer service and never heard back. Time to cancel the service. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosLinda- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
KitThat was the messiest ordeal I have ever had when dying my hair, OMG ! And I’ve been dying it myself for 30 years. Never again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosPam- We’re truly sorry for your recent experience with our Color Kit. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |
It made my hair darkerI was SUPER excited to try this that I bought the express shipping and checked on the order daily. I did all my research and watched review videos from actual hair stylists, and from everyday people who have used this product. Looked at all the how to’s from the company and TOTALLY prepared myself. Unfortunately, even with all that I’m disappointed. I did my hair profile and since I already “had” blonde highlights I thought it would be easy to go over again and lighten up. Because of covid and just life I haven’t gotten my hair done since November so even though I have blonde in my hair, it’s filled out a little. When I used this product it actually made my hair darker in the spots the blonde was. It also stained my towel and t shirt brown so I’m not sure if it was a wrong color issue or if the color they provided just didn’t work with my hair... when the product was in my hair it smelled REALLY strong so I can’t imagine it not working. But when I saw everything it touched turn brown I knew right away it probably wasn’t going to do much to the highlights I had in my hair. I’m really upset I spent so much money on a product I thought was safer to use and more responsible since I can’t go to the salon right during this time. I even wanted to sign up for auto shipments but something in the back of my mind told me to wait. I’m just really upset because I spent a lot of time trying to find the best way to color my hair without damaging it with drug store box dye and now I’m left with a worse outcome than i started with. I wanted to LOVE this product as it’s affordable and they make it easy to follow along and watch videos if it’s your first time doing your hair yourself, I really thought I found gold in this!! Turns out I just threw my money out the window. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosKatie- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
No matchI did not match the last color I was givin 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosRobin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
MessIt was runny and made my hair stiff 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosDonna - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not enough productI have super thick hair and I’m running out of product and having to water down to cover. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosValerie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
First time purchaseOrdered the kit to highlight my hair, mixed colour as directed, left colour on for time specified, used the shampoo and conditioner as provided. The result - I could hardly tell I put colour on it and my hair felt like straw! Won't be using again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosCaroline C. - Thank you for taking the time to share your feedback with us. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |