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Custom Color Set
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66,516 Verified Client Reviews |
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Color didn't work at allFirst off the color didn't last or cover gray Second I tried contacting the support team for two days no call back . I had to leave a message on machine they said I would get a call back. I wanted to cancel the upcoming order, but since they didn't call me back , it was shipped already. Very poor customer service. I would not recommend this company 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatsy- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
3 StarsI have 3 Stars because it was easy to use, great price, looked really good for the first 2 weeks then faded. I may need to order a different shade next time and see of that works better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelby - Thank you for your feedback. Upon reviewing your account, we see our colorist were able to adjust your custom color. We look forward from hearing from you in the future. |
Good hair colour except....The colour is great but I can't get it out of my hair. My hair is like glue it's horrible :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - We are sorry to hear it was difficult to wash the color out of your hair. Per our Satisfaction Guarantee, one of our associates has worked with you to resolve this issue. |
What was I thoughtI have had grey hair since I was a teen. I am 36 yr old and thought sure why not try it. It was so disappointing, it looked like I colored my hair with Kool aid. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarrie- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Don't Send Any More Color!The color was too dark. My hair is now darker and more brown than it was. I just had Achilles tendon surgery 2 weeks ago so just don't care to deal with this now! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelley - We are sorry to hear your color is not satisfactory. Please look for our follow up email for more information, we've added a free order to your account. |
Still Too darkThis was my 1st time trying out this product & even though I followed the directions & video tutorial (forgot how messy coloring hair can be), the color was still too dark. The chemicals for the color was more gentler on my scalp but it still caused some slight itching 2 days later after coloring was done. Plus it still didn't cover some of the stubborn grays on the sides of my face.On the plus side, I like the convenience & privacy of having it done @ home. Also I'm saving so much money going to a salon. I do want to try a little lighter color though 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiza- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Too much goldBrassiness in root area and all over tone. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist has reviewed your comments and adjusted the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to your reformulation and hope to create a color to better suit your needs. |
Too RedTrying to remove all brassy undertones and this isn't cutting it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeagan- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Step in right directionWe're getting there! The color is still too much medium brown and needs more ash i think but is much better than it was! 0 of 0 people found this review helpful. Did you? |
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Just OKI finally applied by custom color last week. This is the first time I am using eSalon custom color and I am slightly disappointed. I did not receive the 'Red' that I was going for, instead it is more of a copper color. I may try once more to get the color of my choice - but so far, not a happy customer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKendra- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |