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Color Set
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66,516 Verificado Comentarios de clientes |
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pas le ton trop rouge, trop foncéla couvrance des cheveux gris plus importante est trop rouge, trop foncée; il faut rester dans le cuivrée roux 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnne - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre coloration. En examinant votre compte, nous constatons que votre coloriste vous a déjà contacté pour remédier à la situation, en modifiant votre couleur ! N'hésitez pas à revenir vers nous, si besoin ! |
My Hair is Different Colors?!?I was completely satisfied with the first shipment of hair color I received. The second shipment was just a root touch-up, and I was satisfied with that as well. However, I noticed shortly after that my color was fading allover, so I decided to add a second bottle to my last shipment. I'm not sure if the two bottles were different colors or what happened, but I'm not satisfied. I followed the directions, did everything I was supposed to do, and the color is not even. It looks so bad that I'm considering buying hair dye off the shelf just to fix this disaster on my head. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
DisappointedI was so excited to receive my kit and the kit itself is AWESOME. filled with everything you could possibly need. Very pleased with the presentation. However, when it comes to the color.. not very thrilled. It's pretty for what it is but not as bright as i was hoping for. The color smelt so strong I felt like passing out. It was so hot to the touch and felt like pure ammonia. My hair is in worse condition after as well, very drying. Expected more. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWhitney- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Custom color setOder too strong. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAna- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
It didn’t cover up my gray hairIt made my hair on top orange instead of dark brown 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
To darkI wanted a more red in my colour,although the product is fine. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnn I. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
NooooooooooDidn’t work at all. Just dyed my roots. Chemical smell made my eyes water. Waste of money. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSkyler- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Great color, poor grey coverageI loved the color and thought it was spot on. Unfortunately, even though I left it on for a while, it really missed a ton of grays. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Darker than what I wantedMy hair is a medium brown and the color wasn’t covering my grey so the color specialist reformulated my color and now my hair or dark brown. It covered my grey but now my hair is darker then I wanted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDaniela- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
petit soucis de livraisonColis bien recu mais une fois ouvert j'ai vu que le flacon de developer etait eventré ,comme s'il avait eu un grand coup de cutter bon il reste assez de produit je pense pour pouvoir l'utiliser . CV'est la seule fois que j'ai un soucis depusi que je commande sinon c'est toujours nickel 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAudrey Laure - Merci d’avoir pris le temps de partager votre expérience. Nous sommes désolés pour tout inconvénient que cette situation a occasionné. Veuillez vérifier vos emails, nous vous contacterons pour remédier à la situation. |