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Color Set
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66,516 Verificado Comentarios de clientes |
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not exactly what expectedIt didn't cover as well I expected it to and faded really quickly. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLori- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Extremely Drying Will Never Use AgainI loved the color itself however I will never use the product again. My hair became so very dry and so extremely frizzy within days after using the product! I have naturally curly hair and let it dry naturally, no heat. No matter how I tried to condition it, nothing helped. Customer service was very good, they did send me a conditioner but it did not help at all. Unfortunately I did not cancel the order before the second shipment came. They did not refund me for the second set of color which I did have a chance to cancel but I didn't do it in time,... understandable. So I threw it out. I used the product once, three months ago and my hair finally revived for the most part in these last couple of weeks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichele- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn’t receiveNever received product 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMindy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not Buying Again!My hair was supposed to be much lighter than it was, and now it is darker. I followed the instructions exactly and read them a million times. My hair is now stiff from the middle to the ends and I thought it would work because a lot of people have preferred this site. Definitely deserving a refund, definitely not buying again, and I will definitely delete my account. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRuth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Mauvaise couleurJ'ai reçu ma deuxième couleur très différente de la première Très déçu 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAurore - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Nous travaillerons avec vous pour réaliser vos objectifs couleur, veuillez vérifier vos emails pour plus d'information ; un de nos experts coloristes vous a contactée pour vous assister davantage ! |
Hair coverDidn’t stay in hair only for few days 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Not terrible but moving onFor the $10 trial I can’t be too disappointed. I’ve been dying my hair at home for years and usually use another online subscription company. I figured I would give esalon a try for the $10 trial. My first order came damaged, I contacted customer care and was shipped a replacement and received it within a week. This was not a major concern and I was happy with the customer service. I really do like the packaging and instructions. My customized color was a bit too dark for me and was disappointing at first (I’m now getting use to it and quite like it). The major turn off and reason I won’t be continuing with the product is the horrible chemical smell. It’s summer, I have a window air conditioner in my bathroom window and could not ventilate. The really issue came when I rinsed in the shower! I followed the instructions suggesting to fill the dye bottle with water and rinse and scrub through hair for 3 minutes. I had to abort mission, as my eyes and throat began to burn and I started coughing. The chemical smell was over powering. This is something I have not experienced with other boxed dyes. Overall my hair isn’t ruined, my grays are covered nicely and I only spent $10. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGina- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Ordered dark brown and it's looks dull and too darkOrdered dark brown and the colour is nothing like the picture. The colour is far too dark, dull and very disappointing. Coverage of grey was good but really didn't want to look like Morticia Adams 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, however we are pleased to know that you are satisfied with the grey coverage. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Kit feedbackI am a MadisonReed lover. I switched due to their support of the Black Lives Matter Marxist group! Loved their product be can’t deal with the $$$$$ dollars they gave to this group that is destroying our country along with Antifa. Please let me know if your company gives money to this group. My first kit contained no shampoo but 2 conditioners. The ammonia fumes were way stronger than the Madison Reed product and they provide caps for processing. Thank you. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTamara- We stand in solidarity with the Black Community and that human rights are the essence of our colorful community. I sincerely apologize for the missing item in your Color Kit and the strong odor from the formula! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |
What a Joke!I got my second box which I obviously can not use and can not find an email or phone number to call. Just another SCAM that bills you monthly. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoyce- Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |