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Color Set
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66,516 Verificado Comentarios de clientes |
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Unhappy, no worth itThe hair dye washes out after two washes and it doesn't cover grey hairs. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVeronica- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Bright orange from medium ash blondeI ordered medium ash blonde and ended up with vivid orange hair. It was the worst color I've ever used. I've had better results with the $2.97 box color. Never had so much orange with any hair color after 30+ years of coloring my own hair. Definitely my worst hair color purchase ever. $22 down the drain. I spent another $15 on professional toner trying to get the worst of the bright orange out. At least I'll be inside for most of the next few months 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not very long lastingThe dye does not seem to last long and looks very brassy quickly 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrent- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Faded too fastMy recent order seemed to have faded so much sooner this time. I only shampoo 2x/week and use color conserving gentle shampoo. This was only the second shampooing that I noticed the fading. Has the formula changed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNancy- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Worst hair color!I dyed my hair with this customed hair color set and my hair burnt!!!!! This is so weird because I’m dying my hair every 3 weeks for 20 years and this has never happened to me before! That is my worst experience about dying hair until now and I don’t recommend this product to anything me AT ALL!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShabnam- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
So sadI wanted eSalon to work for me. I asked them to please create the Color I wanted/needed. and they tried. I really believe they did. But each time I asked them to up the blonde in my color, the less blonde it got. So here I sit with mousy brownish hair. So Sad 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaya- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Questionable serviceReally wanted to love this because of all the good reviews I read, but I can’t say the whole experience is great. I wanted to color my overall hair but they only sent me one bottle for the roots. They say that root touch up is a system default. They quickly fixed this by sending me a second complimentary bottle (which should’ve been in the first shipment) but it took 10+ days to receive. So I’ve had two different colors on my hair this whole time but I waited patiently. Then when I received the second bottle for my length, it is exactly the same formula as the first bottle. Now, my roots were significantly darker than my length, which is very clear in the pictures I sent them. For the color I wanted, my roots would need to be lighter and my length slight darker. If they were the professionals they promised to be, why would the two formulas be exactly the same? At least the second bottle would be a different volume developer. But what do I know? They are the professionals. This whole experience just makes me wonder if someone really looked at my pictures and “customized” the formula? Or is this all just system default? It’s interesting how system default is set to root touch up only. Even though in the questionnaire that wasn’t my answer. I followed the instructions anyways. It came out just ok. Not great, not terrible. But dark brown is such a forgiving color, I doubt things can go terribly wrong. By the way, some reviews mention it doesn’t have a bad smell. I found that not to be true in my case. It has a very intense smell that lingers for several days after rinsing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosClara- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the right colorThe die itself was good quality didnt dry or seem to damage my hair. I did not get the color I was wanting a strawberry blond, what I got was pretty dark brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatrina- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Terrible colorI’m sorry but I didn’t feel like this was any better than a boxed color I can buy at the drugstore. No depth to the color, no nuances of mahogany and red that I requested. I am canceling after this order. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShermi- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color did not cover roots as reviews raved about it doing soI will be giving this a 2nd chance . I just colored my roots and the color had to be sent in via text to adjust my color. I didnt get the grey coverage that I get in a salon. The comparison I can give is that of a box dye that I buy at Walmart. I'm hoping my formula was just not done properly, however I did specify grey coverage and roots only. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosOralia- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |