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Color Set
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66,566 Verificado Comentarios de clientes |
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Did not color gray don’t have much just on sides by earDid not cover hray 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCindy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It's OkayI'm not in love with the color yet, but I don't hate it either. It's just okay! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrenda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Pretty Color- Developer too strongI was unhappy with the dryness and uneven color. A credit has posted so I will adjust the developer and try one more time. My first experience was not as I had hoped. They sent me a 30 developer for a color lift of about 2 shades so it dired out my hair horrible. The color smell was awful, amonia that made my eyes tear up. There was not enough color to cover my root and mid-length sections so it was a bit spotty where I ran out of color. The end refresher was nice, but agian the 30 developer was included. I should have used my better judgement but contated customer service before coloring as I was afraid of hot roots with such a strong developer. I was assured there is no bleach so no fear of hot roots, welll... they were wrong. I hope that updating my mix will help and they gave me a credit so I will try 1 more time. Otherwise, I will just cancel and try someone else. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna R. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Edges still are gray!I’ve used this product three times and it doesn’t color my edges well! The grays are still visible around my hairline! I’m still using the product hoping for a better result! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCynthia B. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too much redMy hair is picking up too much red tones, I asked for adjustments but it did not work 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer P. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very dry after coloringI did not like the feeling of my hair at all. It only feels like it when I use cheap products 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria A. - Thank you for your feedback. We apologize for the disappointing experience you have had with our personalized hair colour. We're always looking to improve our service and products, and truly value everything our clients say. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |
heavy chemical smellI finally tried the color I ordered. It had a horrible harsh chemical smell, burned my head and my eyes and my hair turned out black. I want to cancel this subscription, immediately! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLori M. - We appreciate your feedback here at eSalon! We apologize for any discomfort you experienced during your color application. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Turned my roots shiny orangey brownI ordered a very dark brown with what appeared to be deep purple undertones. Like, almost black with a purple tint - which matched my existing color. My natural color (six months of roots, holla) is dark blonde/light brown. My roots are now a bright brassy reddish/orangeish light brown. I have really pale skin and this color is just awful on me. Pros: it did cover my greys entirely. Shampoo/conditioner have a Pleasant smell. Instructions were very clearly written & two pairs of gloves was nice. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDee L. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected, however we are pleased to know that you are satisfied with the overall presentation. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Dull and off colorMy color turned out very dull looking. Sorry I used this. It’s semi permanent, I hope it washes out. I contacted support on Sunday, it’s Tuesday and I haven’t heard back. Two stars, the packaging was nice. Easy instructions. Update: Still no help fixing my color. I tried email and online chat, someone was supposed to get back with me, but they haven’t. No one should have to live with bad color. I am very disappointed with this service. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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My oder never camethe customer service link is failing. No way to resolve. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShannon- We’re truly sorry for any inconvenience our website has caused. We have reached out to you via email to see what we can do about remedying this situation. Thank you for choosing eSalon. |