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Color Set
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66,516 Verificado Comentarios de clientes |
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Too much redProcess was not difficult. Followed instructions to the letter. But the color is very red - not the expected blonde highlights. Doesn't really go with my complexion. Will not order again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMartha- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Braun statt rotDie Ansatzfarbe mit einem größeren Anteil Braun, hat meine Haare tatsächlich nur braun mit einem rotschimmer gefärbt. Als ich das gesehen habe, nach dem Färben, war ich sehr enttäuscht, dass es nicht die gewünschte Rotfärbung gebracht hatte. In Verbindung mit dem Längenauffrischer, aus der Bestellung davor, der vollständig rot ist, sticht das Braun nicht so heraus aber als Ansatzfarbe allein absolut ungeeignet für eine wirklich rote Haarfarbe. Ich bin wirklich sehr enttäuscht und hoffe, dass die nächste Farbe mehr meinen Vorstellungen entspricht durch die Farbanpassung. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVanessa W. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100 % zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern. |
Not exactly what i was asking forthe color is to dark and i have red highlights not blond 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCollette- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Does not cover gray hairThe color did not cover they gray hair. After one day most of the gray was showing. Week later all the gray was back. The color was nice while it lasted and the hair felt very healthy afterwards but I was super disappointed that it did not over the gray hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCynthia- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not as expectedI got my color adjusted once. My color artist tried to adjust it but it is still not a tone of Violet what I was looking for. It hardly gave grey coverage too. I wanted violet to be more bright. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosZareen- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Too red + too darkI wanted a light brown but got a dark brown with dark red highlights. NG 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Wrong ColorColor was supposed to be adjusted to a darker color. Blend appears to be the same from 2/25/2020 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
This just isn't for me.My first color was too light and the second too dark. I don't like how my hair feels after using this hair color. It was nice of the company to send a new color on them, but it just isn't right for me. My hair feels damaged and I am losing more hair than normal. There must be something in this formula that is too harsh for me. Plus, since so dark, I had to add highlights to bring it up to an acceptable color. The bleach in the highlights is damaging as well. Just not for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTeresa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Hair Color NightmareBuyer Beware!! I used this hair color for over a year and didn’t correlate the use of this to all my hair loss and thinning hair until just recently. I had beautiful thick hair and now it is thin and I have lost a lot of hair. DO NOT PURCHASE!!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCindy- We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Poor matchMy color was for my roots, and the results were not even close. The color came out brassy, and so light red/blonde color. I am very unhappy with their "color matching." If a company makes a mistake I want a fix within a couple days. The fact that it is 5-9 days before I can fix my hair is unacceptable! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |