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Custom Color Set
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66,516 Verified Client Reviews |
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I feel like the color product is great and I love the auto-shipI do love the product and the savings in doing it myself!! However, I do feel like the color selection for me is darker than I would like. It is easy to apply, the instructions are a little confusing. Might suggest splitting up the sections on all over color vs. touch up. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. Look out for our follow up email! |
Turned my hair into black strawLike the coverage and pigments are better quality than boxed color. My shade is off - the dark golden brown turned my hair black. Very drying, more conditioner would help. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKay - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
So stickyI have dyed my hair for almost 15 years using box hair dye from the drug store and my hair has NEVER felt this way. My hair is really really sticky and stringy and so tangled i ripped out half my hair trying to brush it. Im am so unhappy with this product and am very disapointed with the results. Very unsatisfied and cried due to the terrible texture of what was once beautiful blonde hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKendyll- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not so happy about shippingI ordered my color on Friday, my husband paid extra for it to be delivered in 2 days. Its now Sunday and im just now getting confirmation that the order has been placed and may not arrive till Friday. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We are sorry to hear your shipment took longer than usual to ship. We've sent you an email with more information, per our Satisfaction Guarantee. |
Too darkThe color came out much darker than I was anticipating. I stated I wanted a light golden brown. Something that would blend well with my highlights. When I applied this color to my hair, it covered over most of my blond highlights and darkened my hair much darker than I had wanted. 0 of 0 people found this review helpful. Did you? |
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ColorStill to dark. The highlights did not turn out the way to color was stated and I kept it in the amount of time that it said. I am gonna give my hair a break from this product for awhile. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we will reach out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Poor customer serviceI updated my needs then sent another request to stop an upcoming shipment but got zero confirmation or response 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHila - Thank you for your feedback. We apologize for the disappointing experience you had. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your account, one of our associates has already reached out to you. Please check your email for more information. We hope to continue helping you find hair perfection! |
Custom Hair ColorI was not happy at all. Only after two washings my color turned very dull. Did not cover my grays very well. I bought the touch up spray for my gray roots. A total waste of money. I should have sent my product back for a refund. I went back to my hair dresser. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
I think I’ll stick with the salonIt was sub par hair coloring. I have blond hair it usually holds color well. I wouldn’t pay the full price for the color I received but at a discount it made it a little better. I think I’ll just pay the extra and get it done at the salon. At least the color will last more than a few days that way 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJohanna- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Loved the coloringI bought this hair coloring in hopes to cover my grey hair. The coloring I had been using was from L'Oréal and within a month it was already fading. I have a difficult time trying to find anything to stay on the grey more than a month. This stayed on my hair about the same length of time. I was really hoping that it would stay longer, but it didn't. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristie - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |