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Color Set
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66,516 Verificado Comentarios de clientes |
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Color was nice but product has ammoniaDidn’t realize that the product has ammonia in it. I’m not allergic to ammonia but I’m physically sensitive to the smell and the overwhelming noxious fumes on my head triggered anxiety. Luckily I was in a place where I could go outside but if I was indoors, there would be no way I could ever use this stuff. The color of dark brown was beautiful but the experience was horrendous due to ammonia in the product. I will not be using again for that reason alone. Chemical sensitivities are real. I rather pay $50 for at home hair color with no ammonia than $12 with. Maybe I’m not your target customer. But I wanted to try your service. If you have an ammonia- free product, I would definitely use the service again but until then, I can’t. Sorry. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJeanette- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
beige hairto red and brassy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Stopped ordersIt fades and I have discontinued my orders 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElaine- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
custom color setWay too dark and has been very greasy. Looks and feels like I need to wash my hair again after 2 hours. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebs- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color turned out the way I totally did't wantThe problem I had at the beginning was that my hair looked dark brown almost black when in the dark but I didn’t like that it hinted reddish tones In the ends when in the light. I expressed this to colorist that I was looking more of a neutral instead of a hint of reddish when in the light. But the color she formulated turned reddish not only in the ends but also on my roots/ grays. Ended up buying hair dye at Sally's beauty supply to correct it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanithza- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color SetDidn't realize this set with 1 bottle was different than the previous set I received that had 2 bottles. I put the color over all my hair & was disappointed to see dark brown rather than red/copper. I think the instructions could have been more clear with regards to making sure I did roots only. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Chemical smellBad smell. Not the color I wanted 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarlene- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The color didn’t work for meMy color turned out kinda copper, sorta brassy. I really really wanted medium ashy violet. It did maintain my old highlights, so that’s really cool! It doesn’t look like you dipped your head in paint, like at home dyes do. It’s the best at home dye I’ve done... I’m just not a fan of this color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMackenzie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process. |
hors attenteje m attendais à une couleur plus clair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDOMINIQUE T. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous, c'est pourquoi nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
Damaged packageThe package was damaged and the bottle with the color was leaking. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPat- We’re truly sorry that our color kit did arrived damaged. We take our clients' feedback to heart and have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |