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Color Set
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66,516 Verificado Comentarios de clientes |
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mauvaise couleurBonjour, la couleur que j'ai reçu n'est toujours pas la bonne , encore trop foncée à mon goût .. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPascale M. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous avons contactés pour remédier à la situation. |
not like it wasPackaging looked normal however developer was everywhere 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFelicia - We’re so sorry to hear that your developer was leaking. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
CoverageI did everything as instructed. My grays around my face didn’t fully cover and I feel this permanent application is fading way faster than what I previously purchased from Sally’s. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMandy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Can’t review what never arrivesOver half of my orders don’t arrive. I can’t review the product because I haven’t received it. What yo do? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKyla - We’re truly sorry that your order has not yet arrived. We have reached out to you via email to see what we can do about remedying this situation, Keep an eye on your inbox for more details. |
Opinion first time useThis was the first time I used eSalon color. Smell is stronger than other in home coloring. Thought it was strange that you leave color on roots for typical time but only 5 mins for remaining hair. Hair feels good after coloring however after only two weeks post coloring gray is showing through. Color was a good color but wanted to go a little lighter. I don’t find that coverage is better than what you can get in the store for the cost. Based on this I will not continue to purchase 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWendy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
it went from 5 to 1 starFirst time needed an adjustment, second time was perfect cover for my gray third time it didn’t cover anything. I was so disappointed with the whole thing. As you all know coloring takes a big chunk out of your day. I had to buy some root color in a can. I emailed and never received an answer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarolyn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
My mistake, I asked for a darker shade but it's too dark and too red., I asked for a darker shade but it's too dark and too red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPhyllis - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Ruined my hair.It was terrible experience and I really complain about hair colour but this, this crap destroyed my hair and gave med a reaction to the scalp that until today 3 months later still need treatment. And it Coast me about 300 euro to fix the colour at a salong. I'm no newbie in homecolor, I been doing it for 20 + years. Buth this, the smell so strong I toth I put pure ammoniak in my hair, hade to stand outside. And the colour that should been light brown aubergine was som blackish mess awful color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica K.- Thank you for your feedback! We truly apologize for any inconvenience caused during the application. On behalf of the team at eSalon, we wish you an easy recovery. Nevertheless, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Second-round not the charmThe first color I received was okay but not quite what I wanted. My color preference is Auburn. Well it covered the gray, but my hair was too Brown. The second batch came with a color booster which helped but which faded and I ended up with brown hair. Not what I wanted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStanie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Mauvaise tenue dans le tempsCouleur jolie qui correspondait a mes attentes et le kit complet est bien appréciable ! Par contre la couleur vire Et passe au bout de 15 jours Donc tres déçue et c est pour cette raison que je me suis désabonnée et ne commande plus !! Domage ! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBéatrice G. - Nous sommes vraiment désolés d'apprendre que la tenue de votre coloration n'a pas répondu à vos attentes. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser votre objectif. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider. |