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Color Set
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66,516 Verificado Comentarios de clientes |
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Very disappointedI did everything just like it said and the top of my head went blue and from about my ears to my neck was macaroni and cheese orange. It was awful!! The next month they said they adjusted my formula and I trusted them. Big mistake!! It happened again only worse than before. I will never spend my money on this again. Sorry esalon. F- 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShelly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not enough gray coverageMy formula was recently change to go lighter so the order was only for root application. And the results were not good. The root coverage for gray did not work at all. After just a few days gray is showing again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKira - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Fried my endsI was really excited to use this because of been using box color for years with mixed results. I expected this to be a safer better alternative. The instructions were fairly easy to understand and I followed them to a T. That was a week ago. I've noticed since then my hair has been frizzier than normal. Upon closer inspection, my ends are FRIED. Badly. I had a trim not long before and now I'm going to have to go back which is disheartening because I'm trying to grow out my hair and I invest a lot of time and money to make it healthy. I'm not sure I'll continue with this color as I can't keep frying my hair every 8 weeks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
trop foncé à mon avisbonjour Amélie, la couleur est trop foncé pour moi, svp je voudrai une couleur moins foncé , une couleur qui vire vers ma couleur naturelle de naissance est châtain , et j'ai fait une erreur est de colorer en châtain foncé . Je voudrai vraiment une couleur moins foncé . Merci de me donner des conseils . Hien 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHIEN L. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre couleur soit plus foncée que vous le souhaitez. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider. |
Did not color gray don’t have much just on sides by earDid not cover hray 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCindy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It's OkayI'm not in love with the color yet, but I don't hate it either. It's just okay! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrenda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Pretty Color- Developer too strongI was unhappy with the dryness and uneven color. A credit has posted so I will adjust the developer and try one more time. My first experience was not as I had hoped. They sent me a 30 developer for a color lift of about 2 shades so it dired out my hair horrible. The color smell was awful, amonia that made my eyes tear up. There was not enough color to cover my root and mid-length sections so it was a bit spotty where I ran out of color. The end refresher was nice, but agian the 30 developer was included. I should have used my better judgement but contated customer service before coloring as I was afraid of hot roots with such a strong developer. I was assured there is no bleach so no fear of hot roots, welll... they were wrong. I hope that updating my mix will help and they gave me a credit so I will try 1 more time. Otherwise, I will just cancel and try someone else. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna R. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Edges still are gray!I’ve used this product three times and it doesn’t color my edges well! The grays are still visible around my hairline! I’m still using the product hoping for a better result! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCynthia B. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too much redMy hair is picking up too much red tones, I asked for adjustments but it did not work 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer P. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very dry after coloringI did not like the feeling of my hair at all. It only feels like it when I use cheap products 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria A. - Thank you for your feedback. We apologize for the disappointing experience you have had with our personalized hair colour. We're always looking to improve our service and products, and truly value everything our clients say. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |