|
Color Set
|
66,516 Verificado Comentarios de clientes |
|
Ordenar por: |
|
Not as orderedWhen I spoke to the representative by telephone before my last shipment, I stressed very strongly that my previous color was too brown and needed a lot more copper. My hair color is medium copper red. The results after coloring my hair with the last shipment of color was brown with barely a touch of red. Not happy with the hair color at all! You're going to have to improve significantly for me to remain in the program. I do not want a shipment this month. I went to my hairdresser and had my hair colored last week so I could look at myself and feel like I looked nice due to the erroneous color and some fading. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosKaren - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Doesn't cover graysThe gray coverage is not great. It doesn't last long and doesn't cover all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosSandra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very dissatisfied and disappointedI was really excited to receive my color kit. When ordering it I was asked about specifics and I specifically said I did not want a color that would make my hair yellow or brassy looking. . Sadly the color sent did leave my hair brassy and is a Ridiculous, unnatural shade . I was embarrassed to be out in the sunlight and will more than likely have to wear a hat until this mess grows out. Can not recommend your product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMichelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Same colour as last oneHi team. After requesting a light brown and submitting new photos, I was disappointed to see that after dying my roots, it came out the same dark brown as my previous orders. Depending how it washes out, I may have to visit the salon again and pay lots of money to get the lighter root in again :( can you please review the picture sent and let me know if I can provide another one to get the light brown needles? Also, do you know if I even apply It now, would it wash out this dark brown? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosChristine - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
ColourDidn’t change my colour at all 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosNicky R.- We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Here at eSalon we are always looking to improve our service and products, and truly value everything our clients say. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us! |
DisasterI’m so angry right now, the root colour I received is wonderful a lovely copper tone although much darker than the advertised dark blonde copper I was being sent. My mid lengths and ends have turned a dark blonde green- no copper at all. I’m in tears. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosSara R. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not happyI didn't get the desired color I was looking for. It arrived neatly package, I followed all the directions. Not sure I will order it again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJulie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Turned ginger and dried out hairWorst hair dye I've ever purchased. The colour was nothing like I ordered. When I reported this the company was useless and resent the order😡 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosLyndsey B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Last 2 colors did not cover greysNot at all satisfied with color. Within 2 days my greys at root were showing & I followed instructions correctly. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosKimberlin - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Colour still not rightStill not the colour I thought I was getting. Grey coverage doesn’t last beyond a couple washings, I have very little grey hair and I’m not a frequent hair washer. Plus shipping took over a month. Definitely not worth the money when I can go to the local beauty supply outlet and get the colour I want, with good grey coverage at a fraction of the cost. And get it the same day I order it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJo-Anna - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |