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Color Set
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66,516 Verificado Comentarios de clientes |
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Haven’t tried. Need new color formulaMy colorist back home gave me his formula for my hair. Can I send to you. If not I need to cancel my orders. Thanks 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJamie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Ich bin mit der Haarfarbe nicht zufriedenMittel war mir zu stark du scharf vom Geruch her. Meine Haare fühlten sich sehr angegriffen an. Darum bestelle keine Farbe mehr. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIlka N. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr. |
totaly different than first timeI am very unhappy with color this time. First time was excellent . I was very very happy and was looking forward to get next one. the second time i am very disappointing. Color is different. Instead of black my hair and my scalp ugly brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlla - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
need colorist to respond pleaseI have made a request for some changes and have not heard back from the colorist yet. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMara - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Gray hairsDidn’t covered gray hairs very well 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTrinh- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not working with rootsSince last week my roots have started to show I dyed it less than 2 weeks ago, I love how it leaves the rest of my hair but it’s pointless is my roots don’t hold the color, very disappointing 😞 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosXochitl- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Adjust my upcoming color to be shipped on September 10th.My last color was too Brassy/orangish. Please adjust my upcoming order. Thank you, Theresa Holland 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTheresa H. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Ugly colorHated the color. Too orange 🤮. When applied to hair, colors are not at all the color as designated by the color chart. Will never purchase from here again. Unfortunately they got me for one more order that I’m just going to throw in the garbage once I receive. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
AbdeckungSchlechte Abdeckung, zu teuer 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFiona F. - Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. |
Violet colorThe color was okay at first it didn’t last much but I’d rather go lighter next time just want to wait a bit more till it washes away. It did also sting a lot more this time when I put it on I don’t know why but it was stinging as I had the product on taking its course. But I will most certainly try a different color next time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAna - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |