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Color Set
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66,566 Verificado Comentarios de clientes |
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It wasn’t what I wantedI hate my hair now I wish I had never dyed it. It turned out nothing like the picture I selected. I wanted ginger hair but now it’s just dark brown and that’s the last hair colour I’d want. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Great idea in theory...I compliment the company on their idea. However, trying to match my color on line just did not work. I am a red head by bottle and my colorist sent me a bottle of light brown with red highlights that did not cover my grey wisps. So, disappointed and depressed, I don't even want to look in the mirror. The products were good quality, my hair is soft, little to no bad smell. For $29.99 you would think they could throw in a small plastic trash bag? I am going back to my OTC color and save $10. At least I know the red will be there. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Lack of colori adjusted my color to a darker color but it was lighter than the one before. I am very disappointed i also still have greys. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFonda- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
lEIDER NICHT FÜR MICH GEEIGNETHATTE MICH DARAUF GEFREUT: LEIDER NICHT FÜR MEINE KOPFHAUT GEEIGNET 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristina M. - Vielen Dank für die Kontaktaufnahme! Wir bei eSalon sind stets bemüht, die bestmöglichen Produkte für unsere Kunden zu entwickeln. Wir freuen uns über Ihr Feedback und sind dankbar über jede Rückmeldung. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge. |
Not the colour I wantedMy colour was too dark 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosADEELA Q. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously and we want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. |
The Colorist Ignored EverythingBeware that eSalon does not appear to read the requests of its clients, which is sad because I used this company 5 years or so ago and had a good experience. For example -- and I use this because it's a great example that it was not my fault -- my hair had no dye in it. I explained that. What did I get? A root kit and an ends kit. But there were no roots! Why would I need two different sets of dye when all of my hair was "virgin" hair??? One color should have been created. That's just an example of just how much eSalon did not care what I said. The color was horrid and nothing like I wanted, which was basically just the color I had. I just wanted to cover up the whites that were popping up. When I called just now to explain the situation, the customer service representative said, "I cannot work with you if you are going to be negative about the colorist." They get one more shot, and then I'm done. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarilee - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
YikesDidn’t listen to my request at all. I asked for this to be lighter and less orange and it made my hair look like a brown carrot. Horrible. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKendra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Second time trying the kitI gave this dye a second chance but it again disappointed. I followed all the directions and also used a color safe shampoo. My greys ultimately showed their ugly beads within a week. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Messy product - Color flat - Added to auto ship program w/o my permissionThe color was okay, but turned out flat, not shiny like most hair colors do. When applying and rinsing, the consistency is weird and it gets everywhere. Then a month later we received another box. When I ordered, I specifically chose a single trial. I did not sign up for an auto membership. I would never have even tried your product if I knew this was a thing. So now I have to go through the mess of trying to get it credited and returned. Bad business practice, Reporting to Better Business Bureau. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDanielle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not the right colorColor became brassy which I hated. I had to pat $75 for my hairdresser to correct it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGuadalupe - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |