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Custom Color Set
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66,566 Verified Client Reviews |
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totally disappointed with the last colour.My Custom Hair Colour was hideous. I have ordered 4 times - the first one I liked. The third one was supposed to be the same but wasn't. This last one is absolutely ghastly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKate - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Gray CoverageI used the hair color product within 3 days the gray was coming thru I don't see any difference than what I currently use at a department store. Please do not ship any more products. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandy - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. Also, we can confirm that your Autoship Plan has been canceled so you will no longer receive automatic deliveries from eSalon. |
Hair colorIt is a little to red and gold 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Gray coverageThe color was perfect..but the gray coverage was the same as other brands 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
I didn't like the colorThe color was to dark and it didn't cover my roots very well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We are sorry that your hair color turned out darker than you expected and did not cover your roots. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
Poor colour matchUnfortunately my roots are now much lighter than the rest of my hair, I’m going to have to buy a colour remover and recolour! I got more even colour from my box dyes. The colour does however leave hair feeling soft and shiny. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a reformulated color that will provide your desired results. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Way to dark!I did not like the color. It was suppose to be dark brown but came out black with blue highlights. Did not like this at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThisbe - We’re sorry that your hair color didn't turn out how you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the color you’re looking for. We apologize for the inconvenience. |
Brown is not the new blondeLoved the service and packaging. The program is affordable and convient for those on the go. The color was rich and covered the grey very well. However having the roots as brown and rest of my hair blonde was not a good look. So I had to spend about 200% of the cost to have this corrected. Lesson learned- playing color games on my hair is risky. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we will reach out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Color is great but......The only thing i dont like is that once the color sits for its alloted time it feels like glue and wont rinse out unless you put shampoo in your hair. It mats my hair into a ball and i have to let conditioner sit in my hair for half an hour befor i can run a brush or comb though it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We apologize that your recent hair color left your hair feeling a certain type of way—and thank you for bringing your experience to our attention! Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color. To thoroughly remove the color in the future, we recommend that you bring any leftover hair color in your bottle or bowl, fill it with water and mix it together. Then, after tilting your head back, pour this mixture onto any areas you applied color and deeply massage it for 2-3 minutes prior to rinsing. This will seriously help to loosen any residual color and prevent staining on your scalp. If you still have this feeling, we then suggest using a color-care clarifying shampoo to remove any of the remaining residue from your hair, leaving it feeling fresh and squeaky clean. Again, we’re so sorry for this inconvenience. If you have any other questions or concerns, we’re here for you! Just let us know, and we can assist you further. |
Different colorI was hoping for a lighter color but the test stand came out darker so I just stopped. I used the darker strand underneath. The set is very nice it just doesn't work for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we will reach out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |