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Color Set
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66,516 Verificado Comentarios de clientes |
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Service IsdueWhy does it take so long to get my color after I order it? It’s just painfully slow. I ordered the day after my last order came in, I’m white as snow and still don’t even have a ship date? What gives 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBetsy- Thank you for your feedback on our shipping time. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Something was offFirst off, it took over 2 weeks to reach me. When I added the water as directed little flakes came out of the bottle. I figured I either didn't shake it properly or the developer was old. Regardless, I got in the shower and massaged the remnants into my scalp. Some dye dripped down onto my face but since my hands were busy with my scalp I didn't wipe it immediately. After the shower, after dressing and drying my hair, my face starts to hurt and turn red. The location of the redness is coincidently where the dye dripped. I thought dryness might be the issue but sadly it seems to be a chemical burn. Since this has never happened before I'll give esalon another chance as there truly could be a bad batch of chemicals but please check into this to verify so others are not harmed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTami- We truly apologize that the color kit you received is defective. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not the color for meThe color is not quite what I wanted. Please stop sending me products in the future till further notice. Thanks Judy Schantz 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJudy- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Didn't cover my grayI loved the color but it didn't cover my grays and it washed out quickly 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
No better than drug store color.My light brown with beige undertones turned out a brassy reddish light brown. Root coverage was poor. Will be asking for a refund. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Custom Color SetI’m very disappointed how my roots turned out. I’m not sure how can I fix my orange roots at this point. I went with eSalon by trying to save some money but I’m not impressed with the results! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarinela- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It wasn’t what I wantedI hate my hair now I wish I had never dyed it. It turned out nothing like the picture I selected. I wanted ginger hair but now it’s just dark brown and that’s the last hair colour I’d want. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Great idea in theory...I compliment the company on their idea. However, trying to match my color on line just did not work. I am a red head by bottle and my colorist sent me a bottle of light brown with red highlights that did not cover my grey wisps. So, disappointed and depressed, I don't even want to look in the mirror. The products were good quality, my hair is soft, little to no bad smell. For $29.99 you would think they could throw in a small plastic trash bag? I am going back to my OTC color and save $10. At least I know the red will be there. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Lack of colori adjusted my color to a darker color but it was lighter than the one before. I am very disappointed i also still have greys. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFonda- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
lEIDER NICHT FÜR MICH GEEIGNETHATTE MICH DARAUF GEFREUT: LEIDER NICHT FÜR MEINE KOPFHAUT GEEIGNET 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristina M. - Vielen Dank für die Kontaktaufnahme! Wir bei eSalon sind stets bemüht, die bestmöglichen Produkte für unsere Kunden zu entwickeln. Wir freuen uns über Ihr Feedback und sind dankbar über jede Rückmeldung. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge. |